Customer Coordinator

Johns Hopkins Medicine Baltimore, MD
Customer Coordinator

Requisition #: 171606

Location: Johns Hopkins Home Care Group, Baltimore, MD

Category: Clerical and Administrative Support

Work Shift: Day Shift

Work Week: Full Time (40 hours)

Weekend Work Required: No

Date Posted: June 13, 2018

Johns Hopkins employs more than 20,000 people annually across our health system. When joining Johns Hopkins, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.

Responsible for receipt, qualification, and processing of referrals. Ensure all data elements are present prior to processing. Exceed the expectations for customers and managers. Provide service to internal and external customers ensuring adequate information is received in a complete, courteous, and compliant manner. Assist customers by providing guidance for coverage requirements and ensuring all aspects of care needed have been addressed and offered. Respond to customer inquiries and follow through for completion. Coordinate daily referrals and follow up to ensure service expectations are met. Accurate data entry of orders and set up of customer/patient files within TIMS. Maintain referral log for tracking of orders and 'closing the loop' to ensure all requests have been responded to. Complete documentation within systems for receipt of orders for processing. Maintain current working knowledge of reimbursement and regulatory requirements for acceptance of orders.


* knowledge of medical terminology, preferred

* knowledge of customer service principles and service expectations


* 3 years customer service required

* customer service experience working with clinical patients to include oxygen, ventilator & tracheostomy preferred

* durable medical equipment experience preferred

* experience working in a call center preferred

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