Assistant Terminal Supervisor

IMC Companies-National Accounts LLC
 Baltimore, MD

Position Overview: Communicate customer delivery needs and appointment dates/times, quote rates of customer and relate service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions. Quote and maintain Special Price Quote decisions without supervision.

Essential Job Functions

  • Receive/schedule all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch
  • Enter all orders into computer for dispatch – technical lines require specialized training, experience or knowledge of transportation industry
  • Work with Dispatch & Customer Service teams to ensure all customer needs are handled quickly & effectively
  • Perform daily equipment inventory and accurately record number of boxes on yard
  • Ensure rail billing is in place before containers are delivered to railroad and if necessary ensures in-bound documentation is properly validated with US customs
  • Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
  • Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
  • Work with Safety Team to ensure driver records are in compliance with company standards
  • Notify Cargo Specialist Supervisor / management of all service failures.
  • Propose and implement solutions to improve overall customer service
  • Create and update location profiles in computer system
  • Organize all driver paperwork to maintain easily accessible documents
  • Maintain a secure gate and clean facility encompassing approximately 1 acre yard
  • Assist with driver tablet functionality issues or questions
  • Perform Dispatcher job functions as volume/vacation schedule dictates
  • Other projects as assigned by management

Job Requirements

  • 3-5 years of Intermodal Trucking Experience
  • Solid verbal, written, and collaborative communication skills
  • Effective organization, time-management, and problem-solving skills
  • Demonstrated ability to thrive in a fast-paced environment
  • Great attention to detail
  • Ability to multitask

Other Skills/Abilities

  • Proficient with Microsoft Office Suite or related software, and general office skills
  • Basic data entry skills