Customer Success Agent
 Ballston, VA
Blueliv is an award-winning cyberthreat intelligence provider based in Barcelona. Our company brings together a multidisciplinary, international team in a fast-paced working environment.

Do you want to work with some of the most talented people in Cyber Threat and Security? Do you want to help us to make the World safer? If so, please continue reading.

Blueliv is looking for a talented and passionate Customer Success Agent to join our Customer Success team in Barcelona.

The ideal candidate will be a professional or a recent graduate with experience in customer success, delivering equivalent services to final customers, with drive and creativity, and who wants to develop his career leveraging Blueliv’s state of the art tools.

We also offer internship opportunities.

The role

  • Resolve incoming tickets and escalate as needed
  • Provide support to our clients and guide the use of our cloud based platform.
  • Inform customers of critical issues and system updates
  • Respond to customer inquiries via phone and email timely and efficiently
  • Serve as a customer advocate and interact with internal teams (both sales and dev) to solve customer issues
  • Train users and create content
  • Perform new client implementation
  • Participate in special projects as assigned

Required Skills and Qualifications

  • Experience in customer success will be a plus
  • Hands-on, must be able to perform strategic and tactical thinking, and executing the required actions
  • Fluency in English and Spanish is a must, additional European languages are a plus
  • Demonstrate excellent interpersonal as well as verbal and written communication skills
  • Ability to multi-task, be proactive and results-oriented.
  • Effectively solve problems and conflicts while maintaining the Blueliv values and policies
  • A true team player with a ‘can do’ attitude
  • Affinity towards working in a fast-paced, dynamic, challenging and constantly-changing environment
  • Excellent organizational skills and strong attention to details

What we offer

  • A continuous challenge combatting the most advanced threats
  • Competitive Salary
  • Flexible compensation plan
  • Internal and external training and development opportunities
  • Young and dynamic working environment in Barcelona.