Training Specialist

Abacus Solutions Group Austin, TX
Job Duties

* Technical Trainer position is responsible for delivery of curriculum to End-Users within the program training classroom environment, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.

* Microsoft Dynamics CRM-based program training, both classroom and online learning; including but not limited to presentations, manuals, guides, and quick-reference sheets, administering course exams, and material review.

* This role will require travel, both within Texas as well as neighboring States.

Training Knowledge

* Knowledge of principles, concepts and methods to deliver training for IT solutions.

* Apply broad knowledge of learning and training concepts and principles

* Apply and adopt adult learning techniques and methods to audience

* Recommend delivery approach will be classroom and On-line

Training Delivery

* Delivers learning solutions in a manner that is both engaging and effective.

* Deliver training for technology-based solution to a broad user base (e.g. Super-User, Office-User, Program Enrollees)

* Convey course objectives and ensure that the objectives have been met

* Establish credibility as an instructor

* Create a positive learning climate

* Coordinate all aspects of training logistics including; managing training schedules, preparing training environments, training material delivery, training room preparation and setup

* Align learning approach to course objectives and student needs

* Encourage participation and build student motivation

* Adapt instructional style to foster change, overcome resistance and positively promote training and organizational objectives.

* Provide follow-up support for all trainees, including periodic written updates and other forms of opportunity for trainees to contact trainer(s) and receive additional information.

* Support and participate in continuous improvement initiatives, as applicable including identifying and communicating areas for curriculum development/enhancement opportunities.

* Perform other duties as assigned by management


* Bachelor's degree or equivalent work experience in a related field required

* Experience in instruction, adult learning and/or educational delivery at multiple sites using a full array of methodologies in a software environment required

* Excellent organizational, interpersonal, written, and verbal communication skills required

* Good public speaker and at ease moderating large groups required

* Proficiency with Microsoft Word, Power Point, and Excel required

* Experience training Microsoft Dynamics CRM solutions a plus

* Ability to learn new software applications quickly

* Ability to successfully execute many complex tasks simultaneously

* Ability to problem solve, ability to work as a team member, as well as independently

* Committed to promoting the goals of the project

* Knowledge of human services and eligibility programs preferred

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

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