Service Specialist

Epiq Systems, Inc. Austin, TX
It's fun to work at a company where people truly believe in what they are doing!

Job Description:

EPIQ is seeking candidates for the position of a Floating Office Clerk - Law Firm

Responsibilities and Essential Functions:

* Monitor and listen to customers to understand inquiries and requests in order to provide accurate information about the facilities and services and prompt assistance.

* Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy production.

* Follow established guidelines and procedures for receiving, documenting, and organizing client packages.

* Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects.

* Accurately produce copy and print projects in accordance to verbal and written instructions.

* Ensure copy projects have been properly produced and Quality Checked (QC'd) to EPIQ's standard.

* Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift.

* Have direct involvement and handle complications, customer complaints as they arise such as: damaged packages, untimely deliveries and other similar situations.

* Exhibit excellence in customer service and the ability to serve others.

* Immediate attention given to customers entering Copy Center in accordance with EPIQ's standard of operation.

* Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm.

Required Characteristics and Credentials:

* Experience using all kinds of office service equipment

* High school diploma or 1+ years experience in a production environment, preferably a photocopy or printing facility

* Effective organizational, communication, and interpersonal skills

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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