Service Advisor / Automotive Service Consultant
Automotive Service Advisor
Nyle Mawell Chrysler Dodge Jeep of Austin is looking for experienced Service Advisors to join their industry-leading service team!
Start your career with Nyle Mawell today!
Position Overview
A Service Advisor has the opportunity to interact with Customers to build Customer loyalty by developing trust and ensuring confidence in our dealership as a care-giver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of Customers and helping them turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day, with the ultimate goal of providing an excellent customer experience.
Who Would I Interact With?
This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and other Managers, just to name a few
What are the day-to-day responsibilities?
- Setting, confirming and preparing for appointments with customers to expedite their service experience
- Greeting customers in a timely and friendly manner
- Determining vehicle needs based on customer information and a vehicle walk-around
- Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
- Producing repair orders for customers with full transparency including cost and time estimates
- Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
- Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
- Creating a great vehicle delivery experience for the Customer
- Following up with Customers to ensure satisfaction
- Setting and achieving targeted sales goals
- Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
- Providing an exceptional customer experience to drive loyalty