Senior Teller-Main

Velocity Credit Union Austin, TX
Velocity's mission is to provide our members personalized service and unique value as their local banking alternative. Our vision is to be the preferred financial institution for our community and to make a positive impact on our members and their financial goals. Our goal is to consistently deliver superior service to all credit union members and staff.

Work Schedule: Monday - Friday 8:30am - 5:30pm or 9:30am - 6:30pm and alternating Saturdays 8:30am - 2:30pm

* Schedules are subject to change based on business need; applicant should be available to work during business hours.*

DUTIES

Cross-sells Credit Union services to members by recognizing their wants and needs and suggesting products and services to meet those wants and needs.

Processes member transactions. Ensures accuracy of all transaction posting and documentation.

Reconciles and proofs daily transactions, and balances transaction totals to actual cash, checks, and other negotiable items on hand. Researches transaction documentation to locate and correct errors and out-of-balance conditions.

Foster a supportive role towards Velocity's core values, service commitments, and customer service best practices.

Project a confident and knowledgeable demeanor that includes excellent communication, skills, decisiveness, and ownership of branch responsibilities.

Make a positive impact with every connection all the time.

Support a positive and productive work environment by advancing Management's directives; by setting a positive example for others through demonstrated actions.

Perform all other related duties as assigned.

QUALIFICATIONS

Must possess skills in basic mathematics, typing by touch, operating an adding machine, operating cash and coin counting machines, and operation of office machines

Must possess effective verbal communication skills and presentation techniques

Effectively resolve member concerns and diffuse escalations in a positive manner

Communicate well with new employees and trainees and provide guidance and training

One to three years' experience in a related field required, along with some experience in customer service.

High school diploma, GED, or vocational equivalent required

Applicants are expected to perform the essential functions of the job with or without reasonable accommodation

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.