Project Manager - Hardware Services

National Instruments Corporation Austin, TX
The Global Services & Support team at National Instruments has an immediate opening for a Project Manager - Hardware Services. The successful candidate for this position will work with a wide and diverse set of people and resources to manage project schedules and deliverables for implementation of service offerings and buildout of new service capabilities.

In support of these efforts, you will work closely with the following NI personnel:

* Global Services Product Marketing and Product Management Teams

* Hardware Services Operations Team

* Services managers and Sales Branches throughout Americas, Asia, and Europe

* NI Manufacturing in Hungary, China, and Malaysia

* NI Global Sales Operations Teams

* NI Sales account managers

Core Job Responsibilities

Project Management

* Define schedule, resource needs, and scope management

* Coordinate with sales, corporate on customer project execution

* Project database management to support backend project tracking and record system

* Ensure deliverables are met according to schedule

* Identify and perform risk assessment

* Prioritize business and project requirements

* Define Custom Processes to Meet Specific Customer Needs

Process Development and Training

* Define and document operational processes

* Plan and facilitate end user training

* Provide internal process and system support for Global Sales Operations Teams


* Work with business owners to communicate delivery schedules, project plans, etc

* Communicate project updates to internal stakeholders and external customers

* Drive alignment with training programs across Global Sales Operations

* Up to 30% travel required

Basic Requirements

* Bachelor's degree from an accredited institution

* 2 years' experience in customer service, business analysis and/or project management

* Experience leading cross-functional teams or projects

* Willing and able to travel up to 30%

Preferred Requirements

* Major in Engineering, Business Management, Information Systems

* Demonstrated success in managing complex global projects; high attention to detail

* Experience with cross functional and global teams

* Proven success in meeting aggressive deadlines and ability to handle high stress situations

* Ability to communicate clearly both orally and in writing in various circumstances, including customer-facing meetings

* Understanding of high-tech service industry

* Prior experience/understanding of NI's global processes and systems

* Experience with Oracle Applications

Behavioral Traits for Success

* Ability to work independently and collaborate with minimal direction

* Strong interpersonal skills to interact with team members and external customers

* Solution driven - strong analytical skills to identify, analyze and solve problems

* Strong personal organizational and project planning skills

* Ability to prioritize, multitask and quickly switch context

* Possess strong work ethic and drive to succeed