Manager Cloud Operations

ClearDATA Austin, TX
ClearDATA is seeking a Manager Cloud Operations that wants to use their skills and truly wants to make a difference in Healthcare!

You will be managing the team that will onboard and support large enterprise clients on the ClearDATA platform. This position reports to our Director, Operational Excellence.

What You'll Do:

* Build, lead, develop and coach a team of technical admins, engineers, and architects in support of large enterprise clients 24x7.

* Drive continuous improvement and operational discipline through collaborative and proactive activities across Product, Sales, Account Management, and Operational Excellence organizations.

* Develop a deep understanding of the enterprise customer base relative to their solutions, business drivers, success criteria, and long-term strategy.

* Lead team in driving customer satisfaction through NPS (Net Promoter Score) practice.

* Lead team in the development of the long-term Cloud Strategy for enterprise customers.

* Lead and ensure team is highly trained on all services and following procedures and protocols prescribed in the ClearDATA delivery model.

* Mitigation of delivery risks & issues.

* Manage tightly to Key Performance Indicators (KPIs), regularly reporting on them and associated corrective actions and insights.

* Act as single person of contact for Customer executives, developing deep, trustful relations.

* Educate customers on ClearDATA services and translate those into a clear business value proposition.

* Coaching clients to be self-sufficient.

* Operate as Services Executive and Client Partner to enterprise customers

* Take a data driven approach, to incident and problem management.

What You'll Need:

* A Bachelor's degree; Masters/MBA degree preferred.

* 5+ years of customer support leadership experience for Enterprise Accounts, with Demonstrated IT Transformation experience in customer-facing roles.

* High degree of technical and business acumen

* Demonstrated ability to work creatively and analytically in meeting customer needs.

* A proven track record of managing and delivering enterprise IT projects.

* Excellent written and verbal communication skills, including group leadership and executive presentations.

* Be mobile and travel to client locations as needed - estimated 25% annual travel requirement

What Will Make You Stand Out:

* Experience leading Cloud Support, DevOps or CloudOps teams

* Experience in Cloud Healthcare Hosting Solutions

* Experience working with HIPAA regulations

Why You'll Like Working Here:

* A dynamic company that rewards high-performers

* Be on the cutting edge of new technologies and services

* Collaborative team environment that values multiple perspectives and fresh thinking

* Servant leadership Management

* Business-casual dress code

* Flexible working hours

* Medical, Dental, Vision, HSA, Life and 401(k)

* Stock options

* Unlimited Vacation

* Competitive base, and bonus structure

ClearDATA is an EEO/AA employer M/F/V/D

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