Logistics Services Specialist

Company Description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Kelly Services is currently recruiting for a full-time Logistics Services Specialist, to manage all aspects of shipping investigations. This opportunity is for our client, one of the world’s leading innovative technology companies, at its location in Austin, TX.

The assignment starts in October 2016 and pays $15- $17/hour depending on experience.

Duties and Responsibilities

The Logistics Services Analyst will be responsible for managing all aspects of shipping investigations including interacting with carriers, company internal lines of business, and follow-up services. Investigations may have varying degrees of complexity. Must have strong analytical, interpersonal, customer service and communication skills.

This will be a position in the Americas Logistics Services division. This is an analyst/customer service role environment and is very fast paced supporting the various carrier investigations and internal groups. This position requires excellent problem solving, customer service, data entry and communication skills. Standard shipping inquiries (SI’s) include delivery status, tracking and tracing shipments as well as other carrier and warehouse receiving and shipping issues.

**Must have excellent relationship-building skills for carriers, sales and other internal company organizations.

Skills and Qualifications:

• 2-4 years’ experience OR BA/BS with 1-2 years’ experience in business analysis &/or customer service support
• Excellent customer service skills & experience
• High volume data entry
• Excellent verbal & written communication skills
• Complex problem solving capacity
• Strong organizational capabilities
• Attention to detail, follow-through and ability to effectively multi-task
• Solid mathematical skills (requirement for pricing adjustments)
• Typing skills (min 30 words per minute) and 10-key
• Ability to work cross functionally with a team approach to accomplishing goals
• Ability to work overtime and weekends as needed

Additional Information

Why Kelly?

As a Kelly Services candidate you will have access to numerous perks, including:

Exposure to a variety of career opportunities as a result of our expansive network of client companies

Career guides, information and tools to help you successfully position yourself throughout every stage of your career

Access to more than 3,000 online training courses through our Kelly Learning Center

Group-rate insurance options available immediately upon hire*

Weekly pay and service bonus plans