IT Remote Support Analyst I
Charles Schwab Inc.
 Austin, TX

Your Opportunity

Charles Schwab is looking for a candidate excited about technology and looking to join an organization focused on strong customer service. The Data Center Operations (DCO) organization provides technology solutions and support for Schwab employees. The National Service Desk (NSD) is the first point of contact for customers with technology issues or requests. The NSD’s goal is to deliver an exceptional customer experience to maximize Schwab’s workforce productivity.

What you are good at

  • Putting the customer first
  • Empathizing with the customer
  • Exercising patience during stressful situations
  • Oral and written communication skills
  • Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others
  • Demonstrating professional etiquette in the use of phones, chat, and email
  • Communicating complex technical issues in an easy to understand manner to customers with minimal technical knowledge
  • Multi-tasking and using our organizational tools effectively in a constantly changing environment
  • Executing the defined Service Desk processes with a strong attention to detail
  • Receiving constructive feedback and demonstrating improvement
  • Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.)

What you have

  • Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems
  • Ability to provide remote technical support over chat and phone
  • Troubleshoot complex technology issues
  • Minimum 2 years customer service experience
  • Minimum 1 year technical support experience
  • CompTIA, Microsoft and Apple preferred
  • ITIL or KCS certification a plus

Why Schwab?

At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

Hear from employees: What’s it like to work at Schwab!

The benefits of working at Schwab: a package designed to empower your health, wealth, career and life.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.

We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.