Global People Transformation Lead

Amazon Web Services
 Austin, TX

Desciption

Do you have a strong Organizational Change Management (OCM) background and specialization in training, with experience implementing successful change management programs to support transformation initiatives within large (Global 2000, or comparable) enterprises? Does the prospect excite you of creating an opinionated approach to transformation combining org change management, the AWS cloud, and Digital Transformation to help our customers become cloud-optimized, digital enterprises?

At Amazon Web Services (AWS), we are seeking outcome driven and customer obsessed Consultants who possess OCM subject matter expertise with large-enterprise Management Consulting backgrounds and knowledge of digital/ cloud transformation to join the AWS Professional Services (ProServe) People & Change (P&C) global specialty practice. P&C Consultants help the world’s largest enterprises successfully navigate the myriad changes to business and IT capabilities, processes, and workforce that enterprises encounter when adopting the AWS platform at enterprise scale as they transition from operating their businesses in on-premise datacenters to the cloud.

In this role, you will use agile solutions to address the human factors affecting an organizations’ ability to reach its strategic objectives, including how the workforce is organized, how to define and develop the workforce, and how to cultivate, engage, evolve, measure, and incentivize the workforce. You will lead and/or guide customer engagement delivery of P&C services, and partner with Business and IT executives to ensure cloud transformation succeeds and is sustained over the long-term, leveraging a structured approach to organizational change management steeped in AWS and Amazon best-practices. You will enable customers to implement their cloud-based operating model as they migrate existing systems and build new systems using the full range of AWS services, both quickly and for sustainability.

You will also contribute to the development and management of the ProServe People & Change GSP’s portfolio of engagements, standards for delivery excellence, and support go to market strategies in partnership with global Sales & Account Management teams, ProServe Practice Managers, Customer Success Managers, territory leaders, etc. You will cross-functionally work with practice teams around the globe, PS Leadership team, Commercial management team, solution architecture, operations, finance, marketing, and Customer Stakeholders. You will design and deliver training programs to create P&C solutions fluency with and for internal and external stakeholders.

KEY JOB RESPONSIBILITIES:

§ Customer Engagement Delivery and Support

o Provide subject matter expertise and guidance to the field/ engagement teams/ delivery teams/ workstream leads where People & Change methods are being delivered to ensure it aligns with P&C methods and best practices.

o Lead delivery of P&C services and demonstrate OCM consulting expertise to deliver quality customer outcomes on time and within budget.

o Engage with customer stakeholders for project set up, delivery, and closure.

§ Training Workstream Delivery

o Design training curriculum to support customer cloud operating model adoption, relating to roles, organizational effectiveness and change adoption.

o Work with Operations, Subject Matter Experts, and other key stakeholders to identify target audience and content training needs.

o Develop end to end training program to address gaps.

o Identify, define, track, assess and report metrics and training effectiveness. Improve training efficacy by driving implementation of training interventions in various programs.

o Maintain training reports on all training activities and analyze data in order to drive results and learning effectiveness.

o Manage the tools, processes and people to coordinate the logistical details and run key training programs.

§ Solution Development and Management

o Support go to market launches and overall adoption of the portfolio, including working with sales teams, ProServe Practice Managers, internal/external stakeholders.

o Proactively identify and resolve portfolio issues that may impair the team’s ability to meet strategic, financial, and business goals.

o Engage in a continuous feedback loop with Shared Delivery Teams and other OCM consultants to inform continuous improvement of solution offerings.

o Design and deliver training programs to promote the practice for internal stakeholders and partners.

o Design new solution offerings and iterate on existing ones with expert communication skills.

o Contribute to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc.

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 85,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here. We are a customer-obsessed organization—leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. As such, this is a customer facing role in a hybrid delivery model. Project engagements include remote delivery methods and onsite engagement that will include travel to customer locations as needed.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

This is a customer facing role. You are required to travel to client locations to deliver professional services when needed.

Basic Qualifications

· A Bachelor’s degree or equivalent experience.

· 10+ years of consulting experience in customer-facing roles.

· 5+ years building training programs.

· Experience in Organizational Change Management consulting and one or more of the following transformation practice areas: IT consulting, Leadership Advisory, Culture, Training, Cloud-based IT transformation.

· Hands-on experience in engagements where OCM execution was part of an enterprise level transformation initiative.

· Analytical, able to work effectively in a matrixed organization, adept at managing multiple workstreams.

· Proficient in PPT and eLearning Management Systems (LMS) software

· Experience in developing web-based training materials and related methodologies.

· Experience in writing and delivering classroom instructor led training and related methodologies.

· Competent in Instructional design.

Preffered Qualifications

· Demonstrated ability to work cross-functionally with multiple teams, customers, consulting partners, contractors and stakeholders to define and implement training programs.

· Proficiency in presenting to C-level executives (CIO, CEO, CTO, CISO, etc.) and technical subject matter experts.

· Must enjoy spending time with customers (internal and external) and other market representatives to understand their needs, and to define innovative solutions that meet the end customer’s requirements.

· Must be flexible and adaptable; able to work in ambiguous situations.

· Previous Big Consulting experience.

· Possess AWS experience and certifications.

· Possess OCM and PMI certifications.

· 5+ years workstream leadership experience in managing an OCM delivery team.

· Managed and delivered IT engagements for large, Enterprise customers.

· Familiarity with AWS and Enterprise IT infrastructure.

· Understands the value proposition of the public cloud and has managed a cloud migration engagement (IaaS, PaaS, SaaS).

· Experience with Agile Enterprise IT Management frameworks (e.g. SAFe ®, ITIL ® Sigma, Agile/SCRUM processes, etc.)

This is a customer facing role. You are required to travel to client locations to deliver professional services when needed.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us//.

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