Dispatch Field Service Technician

Robert Half Technology Austin, TX
Ref ID: 04160-9501361824

Classification: Hardware Technician

Compensation: $15.00 to $16.00 per hour

Robert Half Technology is looking for a desktop support technician with the ability to present complex technical information to non-technical users in an understandable and concise format. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you. ? Provide computer desktop support to local remote locations in accordance with established policies and procedures ? Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals ? Coordinate hardware repairs with the appropriate vendors ? Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems ? Ensures the integrity of all electronic data records by following company quality standards ? Track equipment inventory and collaborate on potential purchases ? Own and execute technology implementation projects ? Resolve computer problems, and advise/implement appropriate action/solutions ? Communicate regularly and effectively with ticket submitters ? Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities
Minimum requirements: ? 3 years plus supporting printers or MFD?s (multi-function displays), including software and break fix. ? 3 years plus with customer service experience ? 3 years plus supporting Desktops, Laptops and Printers. ? Reliable Transportation (This is a driving position ? reimbursed accordingly) ? Able to work weekends, staggered or late shifts possibly including evenings and/or weekends ? Need to be very personable as they will be interacting with a wide range of users and environments ? Can work on a ladder of lift and are able to lift up to 50lbs. Basic Needs/Haves: ? Able to work from a bent, crouched, or kneeled position ? Ability to manage priorities ? Basic understanding of networks. ? Possess a valid driver?s license ? Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines) ? Laptop ? Basic Hand Tools Preferred, NOT REQUIRED: ? CompTIA A+ ? XEROX Printer Certifications with TCN # ? OEM Printer Warranty Certifications ? OEM Laptop/Desktop Warranty Certifications ? Server experience would be a bonus. Next steps: Please send your most up-to-date resume to [Click Here to Email Your Resumé]! Be sure to introduce yourself and let us know you?re interested in the Desktop Technician role!

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

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