Customer Implementation Specialist

PeopleAdmin Austin, TX
The Customer Success Consultant is the heart of the Services organization. In this role, you will be the first "face of PeopleAdmin" for many of our customers as you guide them through the implementation process. You will be the primary person responsible for understanding a customer's true motivations and expectations of the solution. This includes planning and guiding their implementation experience and Go-Live process, assisting in the configuration of their solution, and ultimately delivering the solution on time and on budget. This position reports to the Manager of Delivery.

Our primary goal? To provide an amazing customer experience that leaves the newest members of our community both happy and benefiting from the value of their investment as quickly as possible.

WHAT WILL I DO?

* Jointly plan, manage, and execute the configuration and delivery of PeopleAdmin software with customers.

* Provide comprehensive and efficient system owner and end-user training, with the ultimate goal of meeting and exceeding customer expectations. This may include online or onsite training and implementation events.

* Provide guidance and solutions consulting to our customers on industry best practices as they relate to our software.

* Identify customer specific requirements and configure the product to meet those requirements.

* Identify new functionality and use cases not currently included in our software for consideration in the development process.

* Maintain in-depth understanding of PeopleAdmin products, services, system configuration, internal processes and industry best practices.

* Conduct customer system audits and make recommendations for business process improvement.

Skills/Requirements

IDEAL SKILL SET

* Bachelor's degree or equivalent work experience required; degree in MIS, Business Analysis, Business, Marketing, Communications, or Education preferred.

* 2-4 years of SaaS customer Implementation experience required

* 2-4 years of customer support/customer solution development experience preferred.

* Project Management and presentation skills helpful

* Seasonal travel up to 50% of the time required

WHY SHOULD YOU APPLY?

* Fun and Collaborative Work Environment

* Unlimited PTO

* Casual Attire

* Comprehensive Benefits Package

* Bonus Plan

* Recognition & Rewards Programs

* Wellness Programs & Activities

PeopleAdmin is a rapidly growing, award winning software development company solely focused on providing cloud-based talent management software for K-12 school districts and HigherEd institutions across the country. Our people are fun, passionate, confident, innovative change agents that aren't afraid to take risks because that's what it takes to succeed here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

EMPLOYEE REFERRAL BONUS PROGRAM - LEVEL 1