Customer Care Coordinator (13876)

McGuyer Homebuilders is seeking a Customer Care Coordinator to join our team at our corporate office located in Austin.

For more than 25 years, McGuyer Homebuilders, Inc. and MHI Partnership, Ltd. (MHI DBA's include Plantation, Coventry, and Wilshire Homes), have worked together as a unified team building on the strength and integrity of their founder Frank McGuyer. Since its inception, MHI has continued to bring valuable experience to the homebuilding industry by retaining quality professionals in construction, land, finance, marketing and customer service. By building an organization of experienced leaders, the MHI team remains dedicated to long-term relationships with Homebuyers, Developers, Realtors, and the Communities in which we build.

Customer Care Coordinator Description:

The Customer Care Coordinator position requires punctuality, accuracy and willingness to handle stressful situations that may arise with a homeowner using professional phone etiquette. This position is responsible for answering incoming Customer Care phone calls and taking necessary steps to create service calls for warranty items homeowner's may have with their home. The Customer Care Coordinator will be responsible for delivering the information to the designated Construction Manager.

Qualifications

To accomplish the goals and responsibilities of the position, one must act as a liaison between the Construction Managers, Project Managers and Division Presidents when necessary.

Requirements:

* High school diploma or general education degree required

* Minimum of 1 year related experience in a customer service position

* Must have the ability to prioritize work, concentrate on detailed information, and meet strict deadlines.

* Understand and acts upon customer needs, concerns and priorities.

* Excellent written and verbal communications skills.

* Demonstrate strong Microsoft Word and Excel skills.

* Maintain a professional attitude and appearance in the working environment.

* Good attendance and punctuality highly required.

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