Career Case Manager - Disability Services Deaf and Hard of Hearing Caseload- North - (JC21723)

Goodwill Industries of Central Texas Austin, TX

Career Case Manager - Disability Services Deaf and Hard of Hearing


Workforce Advancement


Supervisor of Disability Services


Established in 1958 Goodwill Central Texas is a non-profit organization that has transformed thousands of lives through the power of work. We are the leader in workforce development one of the largest employers in our region and a cornerstone of the community. Our mission is funded through our donation-driven retail stores comprehensive business and staffing solutions and generous community support. Our ten-year vision is to transform the lives of 100000 Central Texans through work.

Work. Empower. Transform.

Join the team whose work empowers people to transform their lives.


The Career Case Manager supports the basic needs and service coordination for Goodwill clients seeking assistance with education job training and employment related services. The Career Case Manager will work closely with clients in developing service plans including goals for training education and employment. The Career Case Manager works closely with other Workforce Advancement professionals in coordinating services provided within and outside of Goodwill.


1. Maintain client caseloads. Support clients’ development with respect to resume building job applications interviewing and job searching skills. Caseload will focus on supporting clients that are Deaf/Hard of Hearing.

2. Support clients in assessing and identifying services needed to support their participation in and achievement of individualized goals.

3. Apply extensive knowledge of regional labor market needs and trends which will support an evidence based career path for our clients.

4. Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving employment stability.

5. Provide guidance support and appropriate community/alternative service provider referrals to clients in crisis situations.

6. As part of each individual career plan identify short and long term goals that support clients on their path towards their education training and employment goals. Track and document goal acquisitions and support clients in their transition to next steps according to their individual career plan.

7. Maintain complete and accurate records of all clients through ECM and other required client tracking databases. Strictly adhere to all data entry requirements set forth by Goodwill and other funding sources. Adhere to confidentiality protocols related to electronic and paper files and documents.

8. Coordinate and work collaboratively with GCT Career Advancement Team to connect client with career advancement trainings and the Business Development team to connect client with employment opportunities.

9. Obtain information complete reports and meet/exceed all performance targets as required by Goodwill and other funding sources.

10. Participate in and contribute to community collaborations and inter-agency discussions that further the Goodwill mission and clients goals.


(As required by specific job)

1. Complete Intake/Eligibility for incoming TWC (DARS) clients.

2. Maintain appropriate UNT WISE Credentials and adhere to all TWC (DARS) policies and procedures to maintain contract compliance.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.


This position does not have supervisory responsibilities.


1. Bachelor’s degree in Social Work Psychology Sociology Vocational Rehabilitation Human Services Counseling or similar/related field.

2. Texas Driver’s License good driving record liability insurance vehicle in good working condition to travel on work related business.

3. Knowledge of American Sign Language and Deaf culture with signing skills of Intermediate or better.

4. One year experience in delivering case management services required.

5. Excellent oral and written communication skills.

6. Knowledge of interviewing skills community resources assessing for progressive attainment of skills in clients served and skills in networking.

7. Ability to use Windows based computer applications.


1. Master’s Degree in Social Work Psychology Counseling Sociology Vocational Rehabilitation Adult Continuing Education or Human Services.

2. Global Career Development Facilitator- GCDF or in process of gaining certification.

3. Experience in career counseling as it relates to the Deaf and Hard of Hearing community and completion of American Sign Language (ASL) level 1-5 with field experience up to 250 hours.

4. 2-3 years of experience working with marginalized youth and/or adults; knowledge of adult learning theory; working with ethically and culturally diverse youth and adults.

5. Bilingual (English/ASL).


$17.00/hour depending on experience and qualifications.

Please ensure that your resume and/or application reflect a history consistent with the duties and requirements desired for this position.

All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status age marital status pregnancy genetic information or other legally protected status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.