Area Teller - Austin Area

University Federal Credit Union Austin, TX
Please Note: This position will rotate between multiple financial centers within the Austin Area, depending on staffing needs.

* JOB SUMMARY

Under direct supervision, a Teller must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and build member relationships by offering products that would benefit them. A Teller must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Relative Weight

(in %; all functions' total should = 100%)

Essential Function Description

25%

Member Service:

* Is detail oriented and accomplishes all tasks of job, checking for accuracy and has very minimal cash outages.

* Is fully familiar with and able to successfully communicate with members about:

* UFCU products and services.

* Teller transactions, including checks/drafts.

* Traveler's checks and currency.

* Where to go for domestic and foreign items, including stale dated checks.

* NSF.

* Mutilated checks and currency.

* Collection items.

* Balance cash drawer.

25%

Sales:

* Consistently meets individual sales goals.

* Understands and actively participates in the credit union's sales program.

20%

Systems, Tools & Processes:

* Completes all required training and applies information, including all BVS courses, teller training, robbery training, and use of the intranet.

* Demonstrates responsibility and accountability for performance and attitude.

* Complies with all UFCU internal security regulations such as dual control.

20%

Teamwork & Development:

* Is willing to learn from others and demonstrates cooperation within the team.

10%

* Performs other duties as assigned.

* Adhere to all company policies, procedures and business ethics codes.

N/A

* Performs other duties as assigned.

* Adhere to all company policies, procedures and business ethics codes.

* Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to your role.

QUALIFICATIONS

Education

* High school diploma or equivalent required.

Experience

* Six (6) months of extensive customer service and/or sales experience preferred.

* Six (6) months of prior cash handling and/or teller experience preferred.

Specialized Knowledge,

Licenses, Certifications, etc.

* Bilingual Spanish preferred.

* Must be bondable.

INDUFCU

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