Area Teller - Austin Area

University Federal Credit Union Austin, TX
Please Note: This position will rotate between multiple financial centers within the Austin Area, depending on staffing needs.


Under direct supervision, a Teller must demonstrate behaviors critical to ensuring exceptional member service by processing transactions based on member requests and build member relationships by offering products that would benefit them. A Teller must be active in branch success, including sales success, accountability, detail orientation, stress management, problem solving and good judgment, effective communication, teamwork, and initiative.


Relative Weight

(in %; all functions' total should = 100%)

Essential Function Description


Member Service:

* Is detail oriented and accomplishes all tasks of job, checking for accuracy and has very minimal cash outages.

* Is fully familiar with and able to successfully communicate with members about:

* UFCU products and services.

* Teller transactions, including checks/drafts.

* Traveler's checks and currency.

* Where to go for domestic and foreign items, including stale dated checks.

* NSF.

* Mutilated checks and currency.

* Collection items.

* Balance cash drawer.



* Consistently meets individual sales goals.

* Understands and actively participates in the credit union's sales program.


Systems, Tools & Processes:

* Completes all required training and applies information, including all BVS courses, teller training, robbery training, and use of the intranet.

* Demonstrates responsibility and accountability for performance and attitude.

* Complies with all UFCU internal security regulations such as dual control.


Teamwork & Development:

* Is willing to learn from others and demonstrates cooperation within the team.


* Performs other duties as assigned.

* Adhere to all company policies, procedures and business ethics codes.


* Performs other duties as assigned.

* Adhere to all company policies, procedures and business ethics codes.

* Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to your role.



* High school diploma or equivalent required.


* Six (6) months of extensive customer service and/or sales experience preferred.

* Six (6) months of prior cash handling and/or teller experience preferred.

Specialized Knowledge,

Licenses, Certifications, etc.

* Bilingual Spanish preferred.

* Must be bondable.


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