Human Resources Manager @ Gaylord Rockies Resort - Opening Dec 2018

Marriott International Aurora, CO
Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a "consider it done" spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.


As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.


Education and Experience

* High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.


* 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.


Managing Recruitment and Hiring Process

* Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.

* Establishes and maintains contact with external recruitment sources.

* Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

* Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.

* Oversees/monitors candidate identification and selection process.

* Provides subject matter expertise to property managers regarding selection procedures.

* Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.

* Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

* Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.

* Prepares, audits and distributes unemployment claim activity reports to property management.

* Attends unemployment hearings and ensures property is properly represented.

* Ensures that department has the available resources on hand to administer employee.

Managing Employee Development

* Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

* Ensures employees are cross-trained to support successful daily operations.

* Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.

* Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.

* Ensures attendance by all new hires and participation of the leadership team in training programs

* Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.

Maintaining Employee Relations

* Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).

* Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.

* Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner

* Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.

* Partners with Loss Prevention to conduct employee accident investigations, as necessary.

* Communicates performance expectations in accordance with job descriptions for each position.

Managing Legal and Compliance Practices

* Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.

* Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.

* Ensures medical records are maintained in a separate, secure and confidential medical file.

* Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).

* Communicates property rules and regulations via the employee handbook.

* Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.

* Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.

* Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.

* Manages Workers Compensation claims to ensure appropriate employee care and manage costs.

* Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.