Communications Services Rep

MCG Health Inc Augusta, GA
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Communications Services Rep

Work Location:Augusta University Medical CenterReq Number:16648 Department Name:6895 Communications SvcsShift:RotatingPosition Status:Full TimeEmployment Status:Regular

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Position Description

The primary responsibility of the Communication Services Representative is to respond and provide complete/accurate information, in support of patients, physicians, administrative staff and all other health professionals. Additionally, this position is responsible for activities of the Physicians Answering Service. This includes all physician-to-physician, physician-to-patient, and physician to all other types of caregivers communications. This position is responsible for all code calls related to the health system (i.e. code 17, code pink, code 99, code RAT, etc.). This position is responsible for assisting the customer in way finding via the telephone, assist the customer and guide the customer to the appropriate service requested. It is imperative that this position provide adequate, accurate, and timely assistance. Excellent interpersonal skills and communication skills, including good diction, pleasant telephone voice and manner, and excellent grammar skills. Excellent computer skills are necessary given the complexity of the multiple applications in use at all times (IDX, Web On-Call, People Finder, Groupwise, Xtend, Paging System, Code Alert Systems). Ability to type text messages to caregivers and follow-up on messages. Ability to work under a highly stressful environment, ability to think critically, hand-eye coordination, emotional stability and demonstrate use of multiple problem-solving issues of unexpected difficulty or complexity.

Position Requirements

High School Diploma, GED or equivalent from a recognized State or Federal accrediting organization. Other Requirements:Call center techniques, listening skills, decision-making skills, pleasant phone voice, good diction, strong customer service skills, strong knowledge of information technology