Hot Topic Sales Associate

Hot Topic, Inc. Auburn Hills, MI

Hot Topic Sales Associate

Primary responsibility of a Sales Associate of Hot Topic is to assist in achieving store objectives with regards to sales and shrink, and serve customers using selling skills.

ACCOUNTABILITIES

* Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and professional handling of difficult situations

* Covers the sales floor zone as assigned

* Performs cash register functions as required and ensures accuracy and efficiency

* Shares music knowledge and information with customers and members of store team

* Assists planogram changes including store map, wall, fixture, merchandising mix, etc.

* Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness

* Communicates fashion trend information to management and respective HQ partners

* Complies with loss prevention policies and procedure

* Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary

* Understands and complies with Company policies and procedures

* Assists in the organization of backroom including stocking and arranging products and supplies

* Performs other duties as assigned

* Works and communicates well with others, regardless of position, to achieve best results

* Appropriately represents the store to customers and co-workers

* Maintains professionalism at all times

* Takes direction well and follows through with SM/ASM on assignments

* Takes responsibility for own performance and consistently meets commitments

REQUIREMENTS

Experience & Education

* Previous retail store experience preferred

* Minimum of 16 years of age

Competencies & Skills

* Demonstrated excellent customer service skills

* Strong verbal communication skills

* Can do attitude and a team player

Physical Requirements (with or without reasonable accommodation)

* Able to stand and walk around during scheduled hours

* Able to pack /unpack shipments, arrange and move store fixtures and merchandise packages weighing up to 50 pounds

* Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

* Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc.

* Able to remain calm and focused under pressure