Call Center Agent

Comerica Bank
 Auburn Hills, MI

Job ID: 216628

Call Center Agent

Comerica Oaktec Building (Free Parking)

Hour of Operations 8am-9pm Monday-Friday, 8am-5pm Saturday

Various shifts available within the hours of operation

What we can offer you

  • Competitive compensation starting at $16.50
  • Shift differentials, language premiums and employee incentives
  • Flexible schedules
  • Paid Time Off (PTO)
  • Paid Holidays for Full Time Employees as well as Part Time individuals
  • Health, Dental, Vision and Life Insurance
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • The opportunity for career advancement

A Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and requests. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement.

Position Responsibilities:

  • Provide remarkable customer service by handling inbound and limited outbound calls, offering problem resolution.
  • Complete account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.
  • Assist customers with basic web banking functions, such as unlocking and resetting passwords.
  • Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship and achieve monthly sales goals.
  • Meet or exceed individual productivity and quality assurance objectives.
  • Able to effectively collaborate within and across teams and departments.
  • Use problem solving tactics to analyze and troubleshoot customer challenges.

Position Qualifications:

  • High school diploma or general education diploma (GED)
  • 2 years of Retail, Financial sales or Call Center experience
  • 2 years of customer service experience
  • 2 year of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search

Oaktec Building10:00am-7:00pm Mon-Fri