Supervises the day to day activities of the Front Services staff, ensuring 100% guest satisfaction. Verifies daily paperwork. Ensures that customer problems/complaints are handled in a timely, effective, and courteous manner. Trains new employees, prepares work schedules and assignment of positions. Ensures the relieving Supervisor is well informed of all pertinent information. Handles vehicle damage/theft complaint reports in conjunction with Risk Management and coordinates recovery efforts. Ensures cleanliness, organization and safe condition of work areas. Maintains knowledge of property, hotel, community and special events in order to accurately provide guests with needed information. Administers superior customer service to all guests. Completes special assignments as requested.
High school diploma or equivalent preferred. Strong customer service, administrative, interpersonal, organizational, communication and problem resolution skills required. Ability to handle guest complaints and deal directly with the public. Must possess a valid New Jersey drivers' license.