Windows Support Administrator III

Southeastern Data Cooperative Atlanta, GA
Southeastern DataCooperative Inc. is looking for anexperienced Windows Support Administrator III to join our Technical Support team in our Atlanta, GA office location.

About us:

For nearly four decades,SEDC has been a leader in creating innovative software solutions for theutility industry. We are home to a diverse group of developers, designers,analysts, instructors, and a dedicated support team. We are always looking fortalented and energetic people to add to our team!

We offer:

* Competitive medical benefits package including health, dental, and vision, plus company contributions to HSAs

* 401(k) with 5% company match PLUS additional employer contributions made annually

* $4,000 for tuition reimbursement, $2,500 referral bonus

* Wellness reimbursement plan and volunteer days

Job Description:

* Primary customer contact for incoming technical services issues

* Responds to telephone, email, and ticket requests for technical support

* Monitor and follow up with customers on open issues

* Escalate customer issues and request assistance as appropriate

* Serve as primary contact for after-hours support coverage on a rotating basis

* Ability to travel to customer sites installations, upgrades, product demonstrations and training as required

* Ensure that customer interactions are professional and demonstrate the highest possible level of service

Job Requirements:

* 5- 7 years of relative technical experience, BS in Computer Science/CIS/MIS, or equivalent combination of education and experience.

* Strong experience with Windows and Microsoft technologies (Windows Server 2012/2008 R2) including Microsoft Hyper-V, Internet Information Services (IIS), Microsoft SQL Server 2012/2008 R2/2005, SysPrep, MS Dos batch scripting, PowerShell, VBScript, Exchange

* VMware Host configurations, vCenter\vSphere management, troubleshooting and VM configurations, VMware templates, clones, customizations, deployment

* Prior experience with Windows Server administration, Linux/ Redhat a bonus

* Firewall configuration experience including Cisco ASA, SonicWALL E-Class/NSA experience desired

* Prior storage administrative experience is a plus. SAN configuration and management is a plus

* Experience with Red Hat Enterprise Linux (RHEL), HP-UX, and Oracle is preferred

* SEDC is an equal opportunity employer. Wecelebrate diversity and strive to create an inclusive environment for allemployees.

* Unfortunately we cannot sponsoremployment visas now or in the future for this position.