Transformation Sr Support Analyst

UPS Professional Atlanta, GA

UPS is seeking an experienced and dynamic Senior Support Assistant to support senior level leadership and ensure their ability to effectively and efficiently perform organizational responsibilities. If you are organized, detail oriented, and strong at networking relationships, we want to hear from you!

The Senior Support Assistant coordinates and manages all travel, meetings, calendars, some email correspondence, and mail to ensure senior leaders are only involved in necessary business appropriate for their level. He/She composes, edits, and writes communications for senior leaders, and works directly with senior leadership staff to coordinate function efforts. The Senior Support Assistant utilizes relationship building skills throughout the organization at various levels, exercises judgment and discretion, handles complex and difficult situations diplomatically, and represents the senior level leadership in a professional manner. He/She participates in special projects (e.g., department projects, etc.) to meet urgent business needs for the function, and compiles and reviews detailed business information and generates reports as needed. The Senior Support Assistant participates in project planning sessions with the staff and department teams to ensure requirements are met for the senior leader through the direct report team. He/She coordinates the collection of required information from senior managers in advance of meetings and as required for other purposes to ensure the senior level leadership receives required and accurate information on time and objectives are achieved.

Responsibilities and Duties

  • Executes to work style and preferences of the senior leader to anticipate daily needs and responds accordingly
  • Ensures the senior level leadership receives relevant and critical correspondences in a timely manner
  • Exercises judgment and discretion in responding to situations and responds appropriately and professionally to handle any potential conflict
  • Prepares and edits senior level leadership communications (e.g., memos, agendas, letters, presentations, etc.) to ensure accuracy, consistency, and the message is delivered as intended
  • Manages senior leadership schedules and events to ensure priorities and preferences are accounted for, time is allocated appropriately, and they're in the right place at the right time equipped with required information
  • Screens requests for meetings by senior leaders direct reports and outside contacts (e.g., major customers, strategic vendors, etc.) to determine the level of urgency, importance, and provide appropriate access
  • Coordinates the planning of meetings and special events to ensure details (e.g., venues, times, invitations, menus, travel, gifts, communications, etc.) are prepared and communicated to relevant parties
  • Plans and arranges travel and accommodations to ensure needs and preferences (e.g., flight seating preferences, hotel preferences, supplies, etc.) are accommodated, timely attendance at meetings and events, and compliance with UPS policy
  • Manages senior level leadership communications, including voicemails, emails, notes, documents, meeting locations, and plans, organizes, and streamlines the senior leaders’ day
  • Provides administrative support (e.g., scanning, copying, faxing, sending Next Day Air shipments, answering telephone calls, etc.) to maintain organization for the senior level leadership and to assist with the management and flow of information

Knowledge and Skills

  • Detail oriented and thorough with all tasks
  • Analytical and solicits and gathers information through in-depth research techniques
  • Critical thinker and creative problem solver
  • Bachelor’s degree in Finance, Marketing or Project Management – Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law