HR Coordinator

Indu LLC Atlanta, GA

Responsibilities:

· Answers basic questions through a working knowledge of company policies, procedures, government regulations and business ethics.

· Reviews and escalates calls and cases through Avaya system and myHRService tool for follow up resolution and ticket closure.

· Processes and inputs various transactions and employee requests in accordance with internal procedures. Requests include, but are not limited to: personal data changes, deletions, payroll with holdings and time & labor.

Required Skills:

· General experience in HR processes, policies, and corporate practices

· Moderate to Strong system end user experience/abilities for windows based systems

· Excellent communication skills (written and verbal)

· General understanding/experience with case troubleshooting / Issue resolution techniques / systems

· Administrative experience in maintaining sensitive information

· 6 months work experience providing service directly to customers

· High school graduate or GED or equivalent work experience


Preferred Skills:

· 1 - 2 years of work experience in a customer service role, not specific to just Call Center

· Experience with PeopleSoft system for HR, Payroll, and Ben Admin

· Experience with document management systems and processes

· Strong aptitude for helping customers and a customer experience focus

· Enthusiastic and personable

· Must be able to work in a call center or highly structured environment

· Ability to adapt to constant change

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