Technical Engagement Manager

Varian Medical Systems, Inc. Atlanta, GA
Job Description

Coordinates all aspects of the implementation of Varian's software as a managed service offering for a client, from inception to installation using the ITIL framework. Work with customer IT departments to onboard all aspects of the managed services sold, ensuring successful integration, strong customer adoption and renewal of services; may involve work at client site from time to time. Typically involves extensive interaction with sales and other members of cross-functional teams in activities such pre-sales technical consulting, terms & conditions negotiations, issue management and solutioning, preventative maintenance and support. Identify and cultivate new opportunities by making client base aware of new, emerging or existing technologies, demonstrate the value of these technologies and how they can affect positive results for the client.

Job Requirements

Bachelor's degree in Computer Science / Information Technology / Information Systems or equivalent.

3-4 years of experience with deploying and managing complex enterprise software products in a private / hybrid / public cloud.

Other Desired Skills and Knowledge:

Experience with cloud / public hybrid, SaaS and IaaS, virtualization technologies, and how they integrate in the healthcare IT world.

Experience using industry tools like ITSM, CMDB, Monitoring and Cyber Security tooling.

Understanding of HIPAA / HITRUST / ISO27001 requirements.

Project management skills as well as a strong technical background in IT.

PMP certification is desired.

Experience with SAP or equivalent ERP product and productivity software desired.

Experience in conflict resolution & customer management.

Excellent verbal and written communication skills.