Service Desk Technician
Applied Systems, Inc.
 Atlanta, GA

Job Description

Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Help Desk Technician to join our End User Services team, which supports technologies throughout our 18 offices in the US, Canada, UK, and Ireland, as well as for our strong base of home office/teleworkers. In this role, you will be responsible for supporting end user activities including triage, troubleshooting, password resets, software installation, PC hardware repair, and hardware deployment, including laptops, desktops, mobile devices, printers, video conference systems, and other conference room equipment. You will manage end user support via phone, email, chat, ticketing, and remote administration. You will be part of achieving Applied's Corporate IT team goal of delivering a world-class support experience to our employees.

RESPONSIBILITIES

  • Asset tracking, PC hardware deployment and hardware repairs
  • Support a mixed Windows & Mac desktop/laptop environment, along with Android and iOS mobile devices
  • Research problems as needed to develop solutions
  • Stay current with industry changes in hardware, software, support, and security
  • Adherence to established Service Level Agreements

QUALIFICATIONS FOR THIS JOB

  • Associate's Degree or equivalent work experience
  • 1+ year of experience in Information Technology in an IT support function
  • Experience installing, configuring, administrating, and maintaining MS Windows desktop/laptop environment
  • Additional experience supporting Mac laptops, and mobile devices (iOS & Android) preferred
  • Experience installing, supporting, and using Microsoft products including MS Office, Office 365, Windows OS (7 & 10), One Drive, and Skype
  • Strong analytical and organizational skills
  • Exceptional customer service skills
  • Certifications desired but not required: CompTIA A+, CompTIA Network+, MCSA – Windows 10
  • Available for occasional travel opportunities (