Senior Technical Analyst

Cox Enterprises Atlanta, GA
Cox Communications is seeking highly motivated and enthusiastic Technical Analyst, III to work within a team of experience professionals to guide and transform the development and delivery of Cox Technology Business Support Systems. The right candidate will possess:

Problem Solving Complexity skills:

o Performs full range of standard professional level work that typically requires processing and interpreting,

o Identifies problems and possible solutions and takes appropriate action to resolve more complex, less clearly-defined issues.

o Demonstrates skill in data analysis techniques by resolving missing/incomplete information or inconsistencies/anomalies in more complex research/data

Work autonomy:

o Nature of work requires increasing independence;

o Open collaboration with business and technical teams

o Work review typically involves periodic review of output by supervisor and/or direct 'customers' of the process

Knowledge:

o Possesses and applies a broad knowledge of principles, practices, and procedures of field of specialization to the completion of moderately complex assignments.

o knowledge of telecom/cable industry

o Technical aptitude; quick learner

Primary Responsibilities and Essential Functions:

Business Focus: understands the business/project needs & works with Business Analyst to validate the business requirements and determine the systems requirements and impacts.

o Works with Business Analyst to interpret customer and business needs and translate them into application, system, technical and operational requirements.

o Engages and participates in projects/applications requirement sessions to ensure proper technical requirements are clearly documented, testable, and managed.

o works closely with business and boundary partners (Field Operations, Customer Care and vendors) to support application lifecycle from development through implementation.

o Develops measurements and reports on key service-level metrics.

Technology Focus: collaborates with the design teams to determine application, database, & other system impacts based on the business requirements. Works closely with other members of the technical teams to ensure all requirements are addressed in the solution design.

o Communicates technical and business aspects of work efforts between team members.

o Participates in peer review of solution design documentation.

o Possesses a clear understanding of the architecture standards, a high-level understanding of the business, and a deep understanding of respective domain architectures (business, information, application, technology) works closely with business and boundary partners (Field Operations, Customer Care and vendors) to support application lifecycle from development through implementation.

o Determines impact on existing applications & databases based on requirements. Understands applications and systems and provides development input to architects/engineers during the analysis phase.

o Coordinates with QA for testing new features and bug fixes to verify results are as expected.

o Works directly with Development and QA teams to complete application implementations with minimal impact to customers.

o Develops technical documentation, processes, installation procedures and service guides, application training information and may assist in the development of end-to-end documentation for various projects and supported products/applications

o Participates in peer review of solution design documentation.

o Reviews vendor documents as appropriate including detailed functional specifications, and file and field layouts and determines if vendor solutions meet Cox requirements.

o Depicts the enterprise information conceptually, logically and physically

o Identifies architectural implications of the business requirements

Qualifications

Minimum:

* 5 years of experience in related field.

* 3 years' experience in a business process design, technical/business analyst role providing technical solution guidance.

* 3 years' experience in design and implementation of Application, Integration, and Data Architectures.

* Demonstrated ability to think strategically about business, product, and technical challenges.

* Proven experience with software development life cycle (SDLC) and agile/iterative methodologies.

* Strong communication and documentation skills.

Preferred:

* BS/BA degree in computer and/or business related

* Experience in reading and writing code (Java, .NET, etc.)

* Web and Desktop application development

* Experience in telecommunications industry desired

* Experience in wireless telecommunications desired