Senior Sales Engineer

Cox Enterprises Atlanta, GA
Sales engineers are client-facing and are a primary resource for the Cox Automotive client success group in regards to sales support, sales solutions, product knowledge, cross-company integrations, project coordination, sales cycle management, and assessing/optimizing product performance for our clients. They are responsible for navigating contacts within Cox Automotive to manage daily internal/external client requests while also executing on new selling solutions and coordinating product implementations for our clients and various Cox Automotive business units. They work in conjunction with the client success team as a key solutions advisor and product advocate for Cox Automotive.

The Sales Engineer is responsible for managing and executing on opportunities for assigned accounts. They will need to articulate all product and technology requests to both business and technical users and clients. They must be able to identify all issues of assigned accounts to assure complete client satisfaction through all stages of the sales process. They can also be assigned special projects by NCSS Leadership and be responsible for completing those projects in a timely manner.

Job Responsibilities:

* Be proficient in all products and services offered by Cox Automotive

o Continuously stay up-to-date with all product offerings by engaging in self-study, taking classes and partnering with subject matter experts (SMEs) across the organization

* Optimize current business model for assigned clients by making strategic recommendations in leveraging Cox Automotive to help grow their business

o Assist and participate in any account planning activities to understand client goals and objectives

o Collaborate with sales teams to understand client requirements and provide sales support

o Help assigned clients expand on their Cox Automotive footprint by preparing, creating and recommending improved solutions and providing support for how changes will enhance current strategy

o Be able to gather and leverage data from internal or external sources to support strategy decisions

o Execute on any opportunities or solutions identified by bringing together the right stakeholders within the organization and holding them accountable for the work to be performed

o Be able to speak to the technology integration procedures of a new product or service with a client, or include appropriate resources when needed

o Ensure that client needs and expectations are exceeded and/or met

o Be responsible for development of, delivery to, or organization of product demonstrations to all assigned clients

o Provide timely feedback on project updates to client and internal stakeholders

* Stay informed and speak to clients about any updates within the automotive industry

* Ability to prioritize and manage multiple tasks

* Take on account manager responsibilities (when needed) by leveraging established expertise of the account(s)

* Collaborate with product and/or technical groups to clearly define client requests

* Engage appropriate resources to respond to functional and technical elements of RFIs/RFPs/RFQ's

* Be able to assist clients with more tactical-related support (maintenance)

o Work with various internal teams across Cox Automotive to help address tactical issues for product deployments and other day-to-day occurrences by holding those teams accountable for completing tasks

o Provide timely feedback to client or internal stakeholders on updates

* Support all outlined strategic goals across all Cox Automotive Enterprise

* Remain informed of competitive offerings targeted at our clients and the positioning of Cox Automotive in the marketplace

* Be able to lead NCSS or other company projects passed down by NCSS Leadership

* Take an active role in developing other Sales Engineers by sharing your experiences on the accounts being supported

* Able to travel 25% - 50% of the time

Critical interactions with stakeholders from the following groups:

* Enterprise Inventory Solutions (EIS)

* Enterprise Dealer Partnerships (EDP)

* Wholesale & Commercial Sales

* Cox Automotive leadership

* Various teams across multiple Cox Automotive business units, including but not limited to:

* Operations

* Field sales teams

* Technology/Implementation

Qualifications/Skills

* 2 - 3 years' experience in client management; preferably in the automotive industry

* In-depth understanding of the Cox Automotive products and services

* Exceptional organization skills, time management and attention to detail

* Strong technical background preferred

* Analytical and problem solving skills

* Excellent communication and strong presentation skills

* Competitive analysis proficiency

* The ability to build internal and external relationships

* The ability to organize and monitor interconnected projects

* The ability to asses program performance and aim to optimize return on investment (ROI)

* Proficient knowledge of MS Office, Sales Force CRM

* B.S. is required, MBA preferred

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