So what does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Senior Operations Manager.
As a Senior Operations Manager, you will Manage day-to-day operations business, including performance, billing, and PNL. You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed. You will meet with Senior Management and clients as needed to continue business growth. You will be responsible for interviewing Operations Managers, Team Leads and Quality Analysts. You will also promote department culture.
So, do you have what it takes to be a Senior Operations Manager?
So, what is it we’re looking for? Well since this is a Senior Operations Manager we need someone with at least two plus years of experience as a Senior Operations Manager or seven plus years of experience as an Operations Manager in a customer experience environment. What else? We also prefer someone with a BA/BS degree.
Now let’s get technical. We’re looking for someone who has experience managing supervisors, as well as coaching and developing Teammates.
What else? Well, we need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
TaskUs provides next generation customer experience that powers the world’s most disruptive companies through the partnership of amazing people and innovative technology.
We provide Ridiculously Good strategy, business process optimization, revolutionary technology and the best talent to deliver transformational, digital scale.
Our people are at the heart of everything we do. We embrace a culture that fosters a best-in-class employee experience. It’s no wonder we have been named as one of the “Best Places to Work” by the LA Business Journal and San Antonio Business Journal.
TaskUs has been recognized on the Inc. “5,000 Fastest Growing Private Companies in America” list the past five years and The Los Angeles Business Journal’s “100 Fastest Growing Private Companies” the previous three years. TaskUs is headquartered in Santa Monica, California, with operations across the United States, Latin America and the Philippines.
TaskUs, Inc. is an equal opportunity employer.