Senior Implementation Consultant

Patientco Atlanta, GA
At Patientco, we are building the future of healthcare payments. Our technology is helping create a better payment experience for patients and in turn, providing incredible value to healthcare providers across the U.S. Whether you are customer facing or working diligently behind the scenes, everyone at Patientco plays a vital role in improving the healthcare experience of millions of people. It's a big job, but we wouldn't have it any other way!

As an Senior Implementation Consultant, you will be an integral part of the Client Success team working directly with providers to implement their solution. You should have a passion for detail with a love of making sure our clients are set up for success. You will be responsible for successful project management and execution for new client implementations and existing client system upgrades.

Reporting to the Manager, Professional Services and Implementation, this is the frontline interaction with our customers and requires problem solving, building relationships and ensuring that our clients are set up for long term success. The Senior Implementation Consultant determines implementation objectives, timelines, configure systems, communications and drive best practices from the start to ensure our customers are leveraging the Patientco platform to meet their business goals. Translating our clients' needs into detailed requirements, and configuration of our software platform to meet their requirements are the focus of this position.

Want to collaborate with Sales, Engineering, and Product teams? Want to share lessons learned from our clients to improve Patientco? Does that sound like you? Read on!


* Assuming both leadership and/or supporting role on projects and work without direct supervision, interfacing with all levels and functions of customers including IT and revenue cycle leaders

* Actively leading the planning process, process management through project stages and ensure timeliness on all projects

* Understanding and demonstrating Patientco's value and provide thought leadership on how we help customers meet their goals

* Owning customer engagement during the project adoption and implementation phases

* Creating and documenting a detailed knowledge of customer's business process and needs to enable long term success

* Driving collaboration between internal and client teams to achieve milestones

* Leading the configuration and testing to meet the client's needs

* Using best practices, create and improve on implementation processes and procedures

* Proactively identifying risks, recommending solutions and ensuring a successful project completion

* Collaborating with client success team members to ensure successful hand off and continued customer success

* Developing strong understanding of client needs and measures of implementation success

* Working with Product and Engineering on a regular basis to communicate client needs for upcoming project work


* Bachelor's degree in Computer Science, Business or Engineering required

* 5+ years of Healthcare IT Implementation experience

* 2+ years of experience in direct client facing and management roles

* Healthcare Revenue Cycle experience strongly preferred

* Can quickly learn and integrate new technical skills and knowledge

* Strong problem identification and analytical skills including the ability to synthesize key findings into a clear story to inform solutions

* Excellent Project Management skills with end to end management including:

* Accurately determines the length and difficulty of tasks and sub-projects

* Sets clear, realistic, defined, measurable goals for success

* Sets priorities and time milestones to accomplish tasks on time

* Anticipates roadblocks and develops contingencies to redirect tasks

* SaaS software experience preferred

* Excellent written and verbal communication skills, especially the ability to succinctly describe issues and solutions

* Demonstrated strong presentation/public speaking skills with presentations to senior leadership and all levels of clients is required

* Self Directed and resourceful

* High analytical thinking with the ability to use rigorous logic and methods to solve difficult problems with effective solutions

* Ability to get things moving and keep them moving with collaboration

* A sense of humor


We are a team at Patientco and that's not just some corporate mumbo jumbo. We expect a ton out of everyone here but that's what makes it great. The whole is far greater than the sum of its parts. We value excellent communication and collaboration skills, creative problem solving, empathy, open mindedness, extreme attention to detail, a healthy dose of grit and a good sense of humor.


We take care of our own at Patientco. Some of the highlights include our infamous "Free Food Fridays", casual dress code, no vacation tracking, monthly social events, and of course a full benefits package including health/dental/vision/401k. Bottom line: it's a great place to work!