Salesforce/Sales Cloud Administrator

US Bank Atlanta, GA
Supports the installation, configuration, and maintenance of purchased applications or application frameworks within Sales Cloud. Participates in the design configuration, problem diagnosis, maintenance, and installation of application systems and/or user group profiles. Validates system functionality after changes. Participates in testing and installing new software releases and application system upgrades. Analyzes, monitors, and fine-tunes the application system to achieve optimum performance levels. Works with internal infrastructure teams and vendors to resolve issues with hardware and software. Maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation to ensure data integrity. Participates with application system problem resolution by working with application developers, vendors and internal infrastructure team members to troubleshoot. Required geographic location is Atlanta, GA.

Basic Qualifications

* Bachelor's degree, or equivalent work experience

* Six or more years of experience in application development

Required Qualifications

Salesforce Administration Certification

Four or more years experience of Salesforce administration or a combination of Salesforce administration and/or development

Preferred Skills/Experience

* Extensive knowledge of IT environment

* Working knowledge of IT service, change and problem management

* Extensive knowledge of IT systems management

* Extensive knowledge of system software infrastructure, distribution and installation/support

* Working knowledge of application delivery including release management

* Working knowledge of computer operations

* Working knowledge of hardware infrastructure

* Strong problem-solving skills with accuracy and attention to detail

* Ability to work cooperatively and professionally with co-workers, customers and management

* Strong verbal and written communication skills