Salesforce Client Partner- Retail, CPG and Media
 Atlanta, GA


Appirio is a global services company that helps customers create next-generation Customer and Worker nd Customer Experience using the latest cloud technologies. Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world’s largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.

Brief Summary of Role

Partners play a key role in our growth and are tasked with business expansion within their assigned accounts. Partner’s will manage a select group of clients with clearly established top line and bottom line targets. Selling Salesforce centric services, finding Solutions, delivery management and client management are critical skills for Client Partners.


· Establishing and managing the overall client relationship with key decision makers.

· Establishing and building “trust“ and leveraging client context by understanding client's overall business goals.

· Positioning Appirio as a Strategic partner and identifying avenues for Appirio to implement solutions.

· Engage our Strategy and Digital teams in order to create a roadmap of solutions.

· Review, approve statements of work to ensure they are designed for success and in the context of the client (their capabilities, team, risk)

· Directing and managing the overall client relationship to include work quality and customer satisfaction.

· Managing the account teams (account mgmt and project mgmt) to meet and exceed client expectations.

· The Partner should be comfortable in groups/teams and be able to lead. Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions. The Partner will be held accountable against Measurable Revenue/Profit Growth within set timelines.

Education and Required Experience (Requirements)

· Bachelor’s Degree, or equivalent combination of education and experience, and a minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm.

· CBU experience : Retail, CPG & Media experience.

· Experience with the global service delivery model.

· Proven track record in client relationship management, business development, and sales.

· Past experience managing a client P&L of at least $5-10 million dollars, including reporting and metric assessment for the account.

· Experience working with customers in the Consumer Business Unit ( Retail, cpg, Media verticals) vertical is preferred.

· Exposure to new and emerging technologies – Salesforce, Google as well as Crowdsourcing as a delivery mechanism

· Have a strong background in a project environment and application development.

· Knowledge of Client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions.

· Excellent problem solving, communication, and client management skills are essential. This role requires strong leadership skills and demonstrated capabilities of being a thought leader. The candidate must be able to work in a dynamic, entrepreneurial environment.

· Candidates must have a proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels. They must be comfortable presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential.

· Travel requirements up to 50%

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.