Repossession Administrator

First Investors Financial Services Atlanta, GA
Summary Repossessions Administrator will be responsible for providing administrative support to ensure efficient operation of the Repossessions Department. Responsible for supporting Leadership and employees through a variety of tasks related to the Repossessions Department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Responsible for reviewing, processing and documenting repossession and auction invoices.

* Responsible for processing, documenting, and scanning auction, rebates, and insurance checks.

* Ensure updates are received and placed on Repossession accounts.

* Assist the Repossession Specialists with hold and close request from the Collections department.

* Assist the Repossession/Remarketing department in handling all inbound phone calls.

* Ensures compliance with state laws regarding the right to cure (RTC), Strict Compliance Letter (SCL), Soldiers and Sailors Credit Protection (SSCRA), and any Bankruptcy protection requirements.

* This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

* Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.

* Technical Skills - Shares expertise with others.

* Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

* Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.

* Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

* Written Communication - Edits work for spelling and grammar; Able to read and interpret written information.

* Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

* Ethics - Treats people with respect; Works with integrity and ethically.

* Organizational Support - Follows policies and procedures; Supports organization's goals and values.

* Judgment - Includes appropriate people in decision-making process.

* Planning/Organizing - Uses time efficiently.

* Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

* Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.

* Quantity - Meets productivity standards; Strives to increase productivity.

* Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation;

* Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.

* Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions;

* Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

The knowledge, skills and abilities typically acquired through completion of a high school diploma or GED and two to five years of auto collection experience.

Similar jobs you might like