Product Support Specialist

Southeastern Data Cooperative Atlanta, GA
Southeastern DataCooperative Inc. (SEDC) is looking for a Product Support Specialist to join our team in our Atlanta,GA office location.

About us:

For nearly four decades, SEDC has been a leader in creatinginnovative software solutions for the utility industry. We are home to adiverse group of developers, designers, analysts, instructors, and a dedicatedsupport team. We are always looking for talented and energetic people to add toour team!

We offer:

* Competitive medical benefits package including health, dental, and vision, plus company contributions to HSAs

* 401(k) with 5% company match PLUS additional employer contributions made annually

* $4,000 for tuition reimbursement, $2,500 referral bonus

* Wellness reimbursement plan and volunteer days

About the Role:

The Interface Support Analyst is responsible for supporting SEDC's Meter Data Management (MDM) software, some Customer Information System software, and SEDC's interfaces with third parties. This position will also occasionally include presenting features to customers, training existing customers, and deploying software to customers. This may include onsite travel for training or implementation purposes.

Essential Functions:

* Provides basic technical product support to customers by identifying user problems, reviewing technical documentation and

* researching solutions, and guiding users through corrective steps.

* Investigates and promotes resolution of end user issues by creating cases, reviewing initial support notes, and gathering

* additional information from customer. May escalate resolution of non-routine software issues to more experienced peer or

* management.

* Optimizes software performance by testing compatibility of software changes with existing customer programs and

* communicating issues to more experienced peer or management.

* Optimizes customer use of software by training end users, interpreting instructions, and answering questions; conveys

* customer feedback to management.

* Records inbound product support requests utilizing various internal tools and conveys customer feedback to experienced

* peer or management.

* Attends training to increase and maintain knowledge of proprietary software applications.

Requirements:

* Bachelor's Degree; equivalent professional experience may be considered for substitution for the required degree on an

* exception basis.

* 0 - 2 years of applicable experience.

* Interpersonal and communications skills, including ability to present and explain technical information to nontechnical

* audience.

* Proficient in Microsoft Excel, Word, and PowerPoint.

* SEDC is an equal opportunity employer. We celebratediversity and strive to create an inclusive environment for all employees.

* Unfortunately we cannot sponsor employment visas now or inthe future for this position.