Requisition Number: OPERA01805

SummaryThe Operations Support Manager is the central point of communication for the daily operation and serves as a liaison between the COO and regional VPs. The Operations Support Manager assists with operations, KPI monitoring, and follow-up. They will communicate with all internal and external stakeholders; lead and coordinate projects, timelines, and action plans for the regions as directed by the COO; actions and close performance concerns by liaising with respective leaders.

Responsibilities

• Coordinate day-to-day operational issues/concerns with the COO and VPs.
• Lead all operational projects and ensure completion.
• Assist, report and follow up on performance failures and critical issues.
• Communicate with all levels of management and customers in a timely and accurate manner.
• Ensure follow up on RFPs, GSE, and resource planning
• Lead and manage projects “winter readiness, inform implementation, data consolidation, etc.”
• Create and manage SOPs and LOPs
• Lead revenue leakage exercises
• Assist with the prioritization of projects, customer relations, etc.
• Other duties as assigned

• Qualifications and Competencies
• Bachelors or Associates degree a plus, but not required
• Excellent communication skills (written and verbal)
• Proficient in Microsoft Excel and Word applications
• Excels working in a fast-paced environment
• Strong managerial experience
• Flexible schedule including weekends, holidays, and evenings
• Understanding of ground handling processes and KPIs
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required