Operations Support Manager
 Atlanta, GA

Requisition Number: OPERA01805

SummaryThe Operations Support Manager is the central point of communication for the daily operation and serves as a liaison between the COO and regional VPs. The Operations Support Manager assists with operations, KPI monitoring, and follow-up. They will communicate with all internal and external stakeholders; lead and coordinate projects, timelines, and action plans for the regions as directed by the COO; actions and close performance concerns by liaising with respective leaders.


  • Coordinate day-to-day operational issues/concerns with the COO and VPs.
  • Lead all operational projects and ensure completion.
  • Assist, report and follow up on performance failures and critical issues.
  • Communicate with all levels of management and customers in a timely and accurate manner.
  • Ensure follow up on RFPs, GSE, and resource planning
  • Lead and manage projects “winter readiness, inform implementation, data consolidation, etc.”
  • Create and manage SOPs and LOPs
  • Lead revenue leakage exercises
  • Assist with the prioritization of projects, customer relations, etc.
  • Other duties as assigned
  • Qualifications and Competencies
  • Bachelors or Associates degree a plus, but not required
  • Excellent communication skills (written and verbal)
  • Proficient in Microsoft Excel and Word applications
  • Excels working in a fast-paced environment
  • Strong managerial experience
  • Flexible schedule including weekends, holidays, and evenings
  • Understanding of ground handling processes and KPIs
  • Commitment to continuous improvement
  • Self-motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required