Member Services Representative

Planet Fitness Atlanta, GA

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

* Greet members, prospective members and guests, providing exceptional customer service.

* Handle all front desk related activities including:

* Answer phones in a friendly manner and assist callers with a variety of questions.

* Check members into the system.

* New member sign-up.

* Take prospective members on tours.

* Facilitate needed updates to member's accounts.

* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

* Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

* Customer service background preferred.

* Basic computer proficiency.

* A passion for fitness and health.

* Upbeat and positive attitude!

* Punctuality and reliability is a must.

* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

* Strong listener with the ability to empathize and problem solve.

* Demonstrate diplomacy in all interactions while using appropriate behavior and language.

* High School diploma/GED equivalent required.

* Must be 18 years of age or older.

Physical Demands

* Continual standing and walking during shift.

* Continual talking in person or on the phone during shift.

* Must be able to occassionally lift up to 50 lbs.

* Will occasionally encounter toxic chemicals during shift.