Digital Marketing Content Manager

Cox Enterprises Atlanta, GA
Summary:

The Digital Marketing Content Admin will be responsible for understanding and working within a team to maintain and enhance our entire online web presence. The ideal candidate will be a combination of a content creator, with technical skills to create & implement HTML, Graphics and Javascript code on the Adobe Experience Manager/CQ web platform. The candidate will also be working with the team creating and implementing A/B testing scenarios as well as the subject matter expert on our Adobe Experience Manager Content Tool.

Responsibilities:

* Assume complete ownership for assigned areas and be responsible for accurate presentation as displayed to consumers

* Keep the product/service specifications, pricing and additional information up-to-date for assigned areas of our website

* Ensure accurate and coherent product and service content on the websites

* Maintain content integrity on websites, conducting random audits of live site content

* Solve problems and develop solutions to content issues and customer satisfaction concerns

* Work with team members to put together and implement A/B testing scenarios

* Maintain communication between the sales and marketing teams pricing and presentation

* Post content on the website within SLA requirements, in accordance with the overall design and content strategy

* Add, remove and edit information on a daily basis

* Maintain and implement changes and updates to product descriptions, prices, images, and specifications reflecting latest promotions and offers

* Perform Legal Audits per Cox Customer Legal and Regulatory Guidelines as well as FCC/FTC Regulations

* Provide regular updates to management

* Develop procedures for adding/editing product content and maintaining a system of notifications

* Develop procedures for measuring successes and challenges in both external implementations and internal processes

* Report on and provide detailed analysis on SLA timeframes

Minimum:

* 7 years of experience required in related field (i.e. Marketing, Sales, Sales Operations, etc.); 5 years of experience required if candidate possesses a related advanced degree.

* Experience with Adobe Experience Manager/CQ or other content management tools required

* HTML, Javascript, and Web Development skills highly recommended

* Adobe Marketing Cloud product suites (including but not limited to Test & Target, Analytics & Audience Manager) experience preferred

* Commitment to quality, organization, and attention to detail

* Team player who can work independently with minimal Supervision and demonstrate initiative, ability to prioritize tasks, and follow up as needed

* Capable of managing multiple tasks and working cross functionally with other departments

* Strong reasoning/problem solving and analytical skills

* Ability to quickly grasp business concepts and processes, including the company's supply chain, Ecommerce and inventory management operations

* Excellent listening, verbal, and written communication skills with ability to be effective at all levels of the organization

* Understanding of Internet operations and content production is essential

Preferred:

* BS/BA degree in related discipline strongly preferred

* Background in Business Analysis, Training and/or Marketing recommended

* Recommended 3-5 years' work experience in a detail-oriented position, preferably with a high degree of Ecommerce exposure

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