Concierge

Four Seasons Hotels Inc Atlanta, GA
Basic Purpose: Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Essential Functions:

* Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.

* Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

* Comply with Four Seasons' Work Rules and Standards of Conduct.

* Work harmoniously and professionally with co-workers and supervisors.

* Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.

* Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

* Stores and retrieves guest luggage and packages.

* Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

Minimum Requirement

* Must be able to work all shifts including, AM's, PM's, weekends, and holidays.

* Some Lifting/Pushing/Pulling/Carrying required of luggage, packages, and boxes up to 50 lbs carried a distance of up to 20 feet.

* Bending/Kneeling required-full range of motion required to retrieve guest luggage and other material needed by guest.

* Mobile Position requiring movement behind the desk, within the hotel, and to / from the storage room.

* Continuous standing for entire shift.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

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