Fitness Manager - Greater Boston

Town Sports International Holdings Inc Astoria, NY

The FM is responsible for growing fitness revenue through the sale of fitness memberships and other fitness relatedproducts. The FM directly reports to the General Manager (GM). The FM will also work closely with and receive direction and guidance from the Fitness Director (FD). The FM manages the personal trainers, instructors and lead trainers, if any (FM team).

Key Focus Areas

Team performance and effectiveness

Member satisfaction through execution of the Ten Essentials

Fitness revenue

Member experience through fitness products

Profit and loss management and financial results


2-3 years of management experience in a fitness, hospitality or retail environment, including direct experience in profit and loss management, revenue generation and people management

Physical demands include ability to walk through all areas of clubs, climbing stairs (where applicable), repetitive squatting, bending and lifting (e.g., 40 . 60 lbs.), restacking of weights, moving of equipment as necessary and ability to demonstrate other exercise movements as part of a personal fitness workout

BA/ BS degree (in a fitness related field preferred) and a Personal Training Certification by a TSI authorized provider

AED/CPR Certified

Job Competencies Required

To successfully perform in the role, the FM must be able to show demonstrated proficiency in the following leadership competency areas:

Ability to develop a high performing team

Ability to achieve measurable results

Ability to create an environment of mutual respect, trust and accountability (TSI Environment)

In addition, the FM must be able to show demonstrated proficiency in the following job specific competency areas:

Ability to deliver a high level of customer service

Ability to critically analyze the business and develop meaningful action plans to improve performance of the business

Ability to stay ahead of current fitness trends in order to recommend product changes to FD

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