Victim's Assistance / Criminal Investigations Division Administrative Assistant
Buncombe County
 Asheville, NC

Buncombe County is a caring community in harmony with its environment where citizens succeed, thrive, and realize their potential. Our mission is to promote a healthy, safe, well-educated, and thriving community with a sustainable quality of life; to provide effective and efficient government our citizens can trust; and to deliver needed service through a responsive work force committed to excellence, integrity, and teamwork.

Job Title: Victim's Assistance / Criminal Investigations Division Administrative Assistant

Purpose of the position:

Provide administrative support in a variety of functions, requiring specialized skills to support the Criminal Investigation Division, within the Buncombe County Sheriff's Office. This includes functioning as a Victim's Assistance Coordinator, assisting our citizens and visitors who are victims of crimes in Buncombe County.

Essential Functions of the position:

  • Identify new victims. Within 72 hours of a victim being identified (Of all “Marsy's Law“ included crimes, which the number of crimes is extensive), provide a list of victim's rights to these victims.
  • After an arrest has been made of the required “Marsy's Law“ offenses, within 72 hours notify the victim of the charges.
  • Within 72 hours of an arrest, notify the District Attorney's Office if the victim wishes to receive further notices of the status of the accused during the pretrial process. This is completed by filling out a state form and emailing it to the DA's Office.
  • Provides case status, or direct the victim to the appropriate location to find the case status.
  • Assist victims in knowing their upcoming court dates.
  • Perform complex and moderate to difficult clerical work including but not limited to record processing, bookkeeping and accounting, secretarial and general office support functions involving a variety of tasks.
  • Provide internal and external customer service via phone, email, and in person; responds to inquiries, take messages, and refer inquiries to the most appropriate parties.
  • Maintain appointment calendar(s) and schedule appointments
  • Use computers and Microsoft Office software along with internal County programs to process information, letters, forms, reports ,schedules, emails, manuals, booklets, requisitions, purchase orders, and related paperwork; complete forms and compose letters.
  • Establish and maintain specialized paper and electronic office files; file letters, reports and related technical or confidential information in a prescribed manner.
  • May accept payments for fees, fines , goods, or services as required by the department and use established regulations for accounting for same; duties may include some bookkeeping
  • Exercise confidentiality in performance of job duties, including knowledge of organization, recommendations, legal documents, contracts, and other sensitive information; assure security and confidentiality of such information and documentation.
  • Perform other related duties as assigned.

Minimum Education, Training and/or Experience (required at time of hire):

High school or equivalent; Minimum of five (5) years' progressive office experience including customer service experience.

Additional Training and Experience:

  • Experience in the areas of human services, counseling or criminal justice and/or continued education in social work or criminal justice is preferred.
  • Demonstrated proficiency using computer and programs including Microsoft Office suite at the advanced level including Word, Excel, Access, and PowerPoint.

License or Certification Required by Statute or Regulation:

Possession of a valid driver's license.

Knowledge, Skills, Abilities:

  • Excellent written and oral communication skills.
  • Knowledge of how to navigate through R.M.S.
  • Strong interpersonal skills and knowledge that all victims should be treated with dignity and respect.
  • Knowledge of resources available to victims, such as Helpmate, Our Voice, Pisgah Legal, and other law enforcement agencies.
  • Ability to provide a victim with information about how to receive compensation when eligible.
  • Ability to conduct meetings by phone or in-person with victims to provide them with additional information about their case.
  • Ability to act as a liaison between the victims, officers, detectives, and the District Attorney's Office.
  • Ability to complete incident reports that the Sheriff's Office receives from the Department of Social Services.
  • Ability to answer the Criminal Investigation Division's main number, providing callers with answers or directing them to the appropriate person or resource.
  • Provide monthly email to include a list of deputies who have Grand Jury.
  • Knowledge of office or work unit procedures, methods and practices.
  • Knowledge of services, policies and procedures related to a program or area of specialization; Thorough knowledge of program information systems in order to communicate and process information; Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division.
  • Ability to demonstrate and apply this knowledge in performance of administrative tasks;
  • Ability to explain and interpret information to clients/customers and staff.
  • Ability to compile, assimilate and organize both printed and electronic information. Ability to apply knowledge of data collection, storage, organization, manipulation and/or analysis of data.
  • Ability to utilize office equipment and other relevant technology (software and systems) to meet organizational needs.
  • Ability to identify and understand issues, problems, and opportunities; use effective approaches for choosing a course of action or developing appropriate solutions.
  • Ability to clearly convey information and ideas through a variety of media to individuals or groups.
  • Ability to present ideas clearly and effectively in written form; ability to adjust language or terminology to meet the needs of the audience; ability to use correct grammar, organization, and structure.


Location: Asheville, NC

Job Posting End Date: September 25, 2020

Salary Range: $18.13 - $19.75

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition the Agency expressly prohibits any form of workplace harassment or discrimination.

Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.