Service Delivery Manager-IMS

With more than USD 1.4 bn in revenue, Satair is a 100% wholly owned subsidiary of Airbus SAS and a world leader in sales and distribution of spare parts for aircraft maintenance. We integrate the entire aerospace value chain connecting both ends of the aerospace aftermarket.

Every day our 1,000 employees at 10 offices and locations around the world work hard to build and sustain supplier relationships and to support airlines and MROs in optimizing their spare parts management, maximizing their distribution networks and realizing their business potential. We are devoted to creating innovative and reliable solutions for our business partners, continuously lifting industry standards. What we do is so much more than distribution, support and service. We deliver excellence. We connect people and business partners all over the world.

You will get a challenging job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and always focused on how Satair Group can help our customers and suppliers become more competitive in the long term.

Service Delivery Manager-IMS

Integrated Material Services (IMS) is a strategic initiative of Satair Group. It is a highly customized service which offers an integrated end-to-end supply chain solution for airlines and MROs. The service covers expendable and consumable parts and guarantees material availability on-site.

Functions as IMS key account manager for operational topics. Communicates with the customer and responds to escalations and claims after coordination with internal departments. Has a full overview of all internal functions and their responsibility in the service. Proposes process changes and modifications in order to increase service performance and to reduce cost. Drumbeats internal departments contributing to IMS service delivery. Provides operational support to planning and customer order handling.

Primary Responsibilities include monitoring internal operations in order to achieve the agreed service level to the dedicated customer by:

* Collecting customer data required as input to Supply Chain. Utilizes a variety of internal and customer data to measure service performance. Develops and routinely reports on a dashboard which accrues product and service performance, customer data and other key information to inform organization and identify potentials for further innovations.

* Pro-actively working with both internal and external stakeholders managing service processes implementation and adaptation. Ensures the alignment between the ways of working of the central and regional departments of the company adapting them to the local rules and regulations.

* Performing root cause analysis and is responsible for service level recovery actions in the event of underperformance. Applies strategic and creative thinking to expand market position. Engages in and enhances customer relation. Performs other operational tasks as agreed.

* Collaborating with Supply Chain organization on the optimization of the material forecast, inventory investment and the improvement of standard processes.

Additional Responsibilities: Supports the sales organization with strategic and operational information required to introduce and market new products and sevices in the region.

Qualified Experience / Skills / Training: Demonstrated effective communication skills and successful interactions with individuals and businesses. Ability to work effectively in a multi-cultural environment. Demonstrated effectiveness in interpersonal and representational relationships. Education / Special Qualifications: A Bachelors' Degree in Supply Chain or Logistics Management or an equivalent combination of education and experience. 3 or more years of experience in project management or process design or material management, preferably in aviation.

Experience at an MRO, airline or dealing with customers is a plus Knowledge and ability to analyze large data packages and prepare reports Familiarity with internal company programs like SAP and Microsoft Office The employee is expected to adhere to all Company policies, procedures and regulations and reflect the 'Airbus Way'.

SATAIR is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief.

As a matter of policy, SATAIR, does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

SATAIR does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.