Concierge Customer Relations Sales Agent-Ronald Reagan Airport

travel tab Arlington, VA
Base Pay + Monthly bonus potentail + Great Benefits!

Work Location is the car rental center at Ronald Reagan Airport (DCA) in Arlington, VA.

This position requires you to drive your personal vehicle occassionally to BWI Baltimore Airport and IAD Dulles Airport. A valid drivers license is required, and the MVR must meet TravelTabs driving criteria. You will receive a monthyl stipend for car and gas allowance.

About the company:The Future of Travel is here Frontline Technology Solutions (FTS), creators of TravelTab® is revolutionizing the way people travel. Our product, the TravelTab builds technology for Travelers. It is a hand held device that offers local and international calling, a secure Wi-Fi Hotspot with unlimited online access, advanced turn-by-turn navigation plus travel focused applications and much more. It also provides the inside scoop on their destination and offers valuable discounts and coupons.

TravelTab is available for rent at all major US, Canada and Mexico rental car locations with every major rental car brand operating in North America.


The Client Performance Associate plays a key role as the frontline representative for FTS and is accountable for the day to day implementation of our SOP Blueprint, product management and motivation of our clients frontline team members. This position is responsible for building positive relationships with the frontline staff, while educating and supporting them for peak performance. The approach is tactical and very hands on.

Primary Responsibilities

Device retrieval from garage and issuance at all points of sale

Physical scan and reconciliation of inventory reports and database

Management of inventory room, inventory logs and reporting

Preparation, kitting and proper storage of all on hand inventory

Support agents with knowledge of device features and benefits

Motivate, inspire and engage the frontline agents to rent TravelTab

Ensure all devices are up-to-date and functioning appropriately - Basic troubleshooting

Support agents through strong customer service and aid in device set-up for customer

Required Knowledge, Skills and Abilities

Inventory experience of one or more years is required. (Counting, recording and managing inventory)

Demonstrate high level of customer service and professionalism at all times towards self and others

Detail oriented and able to work quickly and accurately using addition and multiplication skills

Strong written and verbal communication and ability to carry on conversations with our clients on a daily basis by demonstrating solid customer service skills

Familiar with Inventory Management System or CRM system, Microsoft Outlook and demonstrate Excel knowledge doing VLOOKUPS, Pivot Tables and spread sheets

Able to stand, bend, twist, squat, kneel and climb step stools with or without reasonable accommodation on a daily basis.

Must have basic understanding of technology to support product troubleshooting

Ability to work a flexible schedule - Including mornings, evenings, weekdays and weekends

Physical Requirements

Must be able to lift up to 25lbs

Must be able to stand for long periods of time, up to six hours maximum

Must be able to walk moderate distances (i.e. airport parking to rental counter or airport parking to terminal)

We have great Benefits!

* Medical

* Dental

* Vision


* Life Insurance

* Accidental Death & Dismemberment

* 401K

* PTO days

* 6 Paid Holidays

* 1 Floating Holiday

* 1 Reflection Day