Clinical Services Manager

 Arlington, VA

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at


The Clinical Services Manager will serve as a core member of the Post-Resettlement Behavioral Health (BH) Support Services Team and will provide virtual clinical support and access to culturally and linguistically appropriate trauma-informed behavioral health services to Afghan Supplemental Appropriations Act (ASA) eligible individuals across the United States. The incumbent will serve as the primary point of contact and provide monitoring oversight to the helpline and telehealth platform sub-grantees. The program is aimed at providing clinical, psychosocial, behavioral, and emergency support services via telehealth, in-person providers, a national helpline, and a crisis response team. It is preferred for the incumbent to possess proficient knowledge of speaking Pashto and Dari languages and should be aware of the socio-cultural sensitivities while interacting with the Afghan communities. This role offers a range of community-based psychosocial and behavioral support activities, diagnostic assessments, therapy, counseling, and support services for clients in need of more moderate interventions, including adults, adolescents, and families experiencing mental health issues or conflict. This project-based position requires the ability to work full-time, and a commitment to work during weekends and flexibility in work hours if needed. In the event if the need arises, based on consultation with the Program Manager and the Director of Refugee Health Services, the Clinical Services Manager will carry out field visits to the selected states where USCRI will be implementing Post-Resettlement BH Support Services Program. This position reports to the Director of Refugee Health Services in Arlington, VA.

This is a project based, temporary position.

Assignment Duration: 30 January 2023 – September 30, 2023


This position is intended to include but is not limited to performing assessments; formulating clinical diagnoses; providing individual, family and group counseling; collaborating with other agencies, family members and other relevant parties involved in the client’s care; providing consultation and delivering evidence-based care and best clinical practices; and monitoring helpline and telehealth platform sub-grantees. The incumbent needs to adhere to and comply with all relevant local, state, federal and regulatory standards.

  • Primary point of contact for the helpline and telehealth platform services;
  • Monitor the helpline and telehealth platform to ensure reports and documents are meeting the prescribed criteria;
  • Collaborate with the field teams to help support case review and provide guidance on management and training of providers and community partners;
  • Assess/collect information about individuals/clients’ needs, abilities or behavior using a variety of methods: BH/MH screening tool (PHQ), interviews, case histories; direct observational techniques and other assessment tools;
  • Provide therapy and treatment to individuals, groups, for difficulties relating to mental health problems such as anxiety, depression, addictions, social and interpersonal problems, and experience working with adolescents or young children;
  • Provide strength-based, solution-focused, and trauma-informed care therapeutic techniques to clients by utilizing applied research and, when appropriate, adding to the evidence-based practice in a variety of health care settings;
  • Work collaboratively alongside a multidisciplinary team of social workers, counselors, community behavioral health workers, psychiatrists, and psychologists. Communicate effectively with the clinical team to ensure individuals' and families’ needs are being met;
  • Participate as appropriate in interdisciplinary clinical team meetings to discuss individuals and families’ treatment plans;
  • Develop goal-directed individualized treatment plans that address the clients’ stated needs and implement interventions to meet those needs. Evaluate service provision and client’s progress on an ongoing basis. Services may include ongoing counseling and community psychiatric support therapy when clinically indicated;
  • Provide consultation to other professionals and encourage a psychological approach in their work. This includes meeting with providers/collateral to discuss therapies, treatments, counseling resources and techniques;
  • Collaborate with other agencies, family members and other relevant parties involved in the client’s care;
  • Refer clients to specialists or to other institutions for psychological testing and non-psychological treatment of problems. Make appropriate referrals to other service providers to ensure that clients’ psychosocial needs are addressed and provide optimal post-discharge care;
  • Provide follow-up to re-engage clients who fail to appear for appointments or drop out of treatment;
  • Complete all documentation of services on a timely basis per applicable government regulation, company policy, and professional standards;
  • Participate in appropriate orientation and training opportunities to improve clinical skills and increase knowledge of applicable regulations. Attend and participate in mandatory supervisory and staff meetings; and
  • Other related duties may be assigned.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).


  • Minimum of a Master’s degree in Social Work, Counseling, Psychology, or a related field
  • Fully licensed and credentialed
  • Proficiency in Pashto and Dari languages preferred;
  • Three years of progressive experience in providing psychological needs assessments, screening, and therapeutic interventions (counseling, CBT-based interventions, person-centered therapy, and environmental strategies to increase safety, problem solving, behavioral activation, and coping skills);
  • Experience in assessing and responding to safety concerns including those related to abuse, neglect, exploitation, and other issues related to interpersonal violence;
  • Experience in child welfare, domestic violence, family therapy, trauma informed therapy, and social service provision is desired;
  • Knowledge of trauma-responsive service provision and crisis intervention skills;
  • Experience in navigating any of the individual/family-serving systems and experience advocating for family members who are involved with behavioral health systems;
  • Must have demonstrated track record of cultural competence and experience working with international populations;
  • Experience in writing cohesive and coherent reports, treatment plans, contact notes, and monthly reports.
  • Computer competency specifically around entering and accessing data, required;
  • Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people;
  • Candidate must pass a criminal background check that includes past history of conviction of child and sexual abuse; and
  • Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.


  • Satisfactory completion of USCRI’s Orientation and Training;
  • Psychological First Aid; and
  • Complete additional training as identified by Program Manager/CRT Advisor.


  • Use of manual dexterity, tactile, visual, and audio acuity;
  • Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands;
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying; and

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Please submit a resume with a cover letter describing your interest and qualifications with your application;
  • Please include in your application all states that you are licensed to practice;
  • References will be required at the time of the final interview; and
  • No telephone calls please. Position will remain open until filled.


U.S. Committee for Refugees and Immigrants is an equal opportunity employer.