Library Clerk (Sub)

City of Appleton Appleton, WI
Job Description

This is a non-exempt non-benefited position that involves working at a public service desk providing library services related to lending library materials, as well as performing off-desk tasks. Evening and weekend work is required. Work is supervised by the Public Services Supervisor and a Public Services Assistant Supervisor.

Examples of Duties

ESSENTIAL JOB FUNCTIONS

* Provide courteous and efficient customer service at the circulation desk: Checkout library materials, register patrons, handle routine questions

* Accurately communicate library policies and procedures to the public

* Computer data entry and database maintenance through the library automation system

* Provide directional assistance

* Answer telephone calls from public or route appropriately

* Collect fines and fees, accurately key such transactions into a cash register

* Check in and sort materials; accurately route or mail items owned/requested by other libraries

* Magnetize/demagnetize materials

* Monitor security gates

* Check shelves for materials prior to billing, claimed returned, etc.

* Availability on a "substitute" basis.

OTHER JOB FUNCTIONS

* Retrieve materials on reserve for patrons or other libraries and route them accordingly

* Prepare bills and overdues for mailing, distribute intra-office mail

* Call other local libraries/media stores to make them aware that their materials have been returned to the library

* Check email and internal internet sites to stay up-to-date on policies and procedures

Typical Qualifications

A high school diploma or any equivalent combination of experience and training which provides the following knowledge, abilities and skills:

* Knowledge of general library services and practices

* Good organizational skills, ability to sort materials in alphabetical and numerical order

* Tactful and courteous communication skills

* Compute skills: turning on/off, soft reboot, mouse, keyboarding, saving a file and email

* Ability to become proficient on library's circulation software, adapt to changes

* Ability to work in a fast-paced environment

* Ability to work as a team member, maintaining effective relationships with co-workers

* Ability to stand and walk for several hours at a time

* Ability to lift at least 30 lbs.; push a loaded book cart (200 lbs.) on carpeting

* Ability to read find print (font sizes 8 or larger)

* Ability to hear the library's security gate alarm, computer alerts, a normal speaking voice

* Ability to speak Spanish or Hmong would be beneficial, but not required

Supplemental Information

COMPETENCIES

Communication

Customer Focus

Handling Difficult People

Problem Solving

Adaptability/Flexibility