SMS Training Specialist

Solera Holdings, Inc Ann Arbor, MI
Mission

SMS Training Specialist

Who We Are

Founded and continuously led by inventor and entrepreneur Tony Aquila, Solera is a global leader in digital technologies that connect and secure life's most important assets: our cars, homes and identities. Since its inception in 2005 as a garage-based startup, Solera has grown aggressively with over 50 acquisitions across its platforms. The company's current product solutions include Audatex, Autodata, AutoPoint, CAP/HPI, Colimbra, Digidentity, Enservio, Explore Data, Hollander, Identifix, Inpart, LYNX and TitleTec, as well as the company's flagship Digital Garage application. Today, Solera processes over 300 million transactions annually for approximately 235,000 partners and customers in over 80 countries. Unified by a strong culture that values uncommon entrepreneurial thinking and continuous "do-it-different" innovation, Solera's global workforce of 6,700+ associates come from diverse forward-thinking industries that include automotive technology, artificial intelligence, software development, data sciences, cybersecurity, cognitive design, and digital identity protection. For more information, please visit solera.com.

The Solera Way

Solera's uncommon culture is based on three simple principles: Think 80/20 (Focus), Act 30/30 (Efficiency), and Live 90/10 (Accountability). We define our mindset using Our 3H's: Humility, a Hunger to succeed, and a desire to Hunt for opportunities to win. We train our volunteers to engage with each other modulating between their intellect (IQ) and emotional intelligence (EQ) using our 3Fs: Facts, Finesse, and Force. Solera has become a global technology leader that is constantly growing in the double digits. The principles, drills, and values associated with the Solera Way have been fundamental to Solera's success and our ability to grow, continuously change, and innovate.

Are You Uncommon?

We're on the hunt for an experienced SMS Training Specialist who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as the SMS Training Specialist.

Position 80s

What You'll Be Doing

At Solera, we believe in providing clarity and focus to what our volunteers are responsible for – their mission. The 80's, as we call them at Solera, are the employee's priorities associated with their role or mission. The mission 80's for this role, are:

Deliver high-quality instruction via virtual means to new and existing client via consultations.Develop and maintain a library of product knowledge materials.Work with the Manager, Client Success to collect and analyze client feedback to improve trainings.

Additional responsibilities of the role include:

* Understand client specific needs to effectively configure the solution and communicate product knowledge.

* Remain highly knowledgeable of Identifix products and service offerings.

* Assessing new client usage and their onboarding process.

* Document all customer interactions consistently, thoroughly, and free of grammatical errors.

* Perform all other duties as assigned.

Qualifications

Are You Qualified?

* To perform this job successfully, an individual must be able to perform their mission and additional responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

* High School Degree or equivalent required.

* College degree or training certification preferred.

* 3 + years customer service experience preferred.

* 3 + years training experience preferred.

Required Skills and Abilities

* Ability to conduct one-on-one trainings virtually

* Knowledge of Windows OS (2000, XP, Win 7, Win 8, Win 10)

* Superior written and verbal communication skills.

* Knowledge of web-ex or other on-line meeting tools preferred

* Flexibility in scheduling to meet client needs with short turnaround

Our Space

We believe that offices should be destinations where people want to be… places where people want to work, play and, collaborate. That is why we spend a lot of time on enhancing our workspaces. Solera's work environments are intersections of the old and the new… of the past, present, and future. They are spaces designed to stimulate creative thinking, innovation, and cross-functional collaboration.

We also embrace wellness. Whether it is our onsite or offsite workout centers, nutritional meals and beverages, or endless snacks for focus and energy. This wellness plan is our commitment to healthy living, which spans across our office environments.

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