Retail Personal Banker at Jackson-Zeeb, Ann Arbor, MI

Comerica Bank
 Ann Arbor, MI

Job ID: 216613

Retail Personal Banker I

The Retail Personal Banker (RPB) is a trusted advisor responsible for creating and growing long term customer relationships. Join a banking center team focused on exceeding customer expectations and driving for success. This exciting position is perfect for those that are dedicated to embracing on-going commitment to personal development, operational excellence, and being customer centric. This position's work schedule may require frequent Saturday rotations and requires the lifting and movement of currency/coin packages weighing up to 25 pounds.

What we can offer you:

  • Competitive compensation plus incentives
  • Employee Stock Purchase Plan
  • Comerica Funded Retirement Plan
  • Medical, Dental, Vision, Life Insurance
  • Paid Time Off (PTO)
  • Paid Holidays -- 10 annually
  • Work Best Flexible Schedules
  • Floating cultural holiday
  • Comerica Preferred Savings Plan 401K
  • Committed to Diversity -- “Top 50 Diversity Company“ by Diversity Inc.
  • Comerica is in the 2021 Global 100 list of the most sustainable corporations
  • Tuition Reimbursement (Full Time Only)

Position Responsibilities:

  • Achieves targets and goals through marketing activities to attract talent and expand customer base.
  • Participates in the acquisition of consumer and business clients through effective use of targeted leads, self- sourcing new business, managing referral source relationships.
  • Supports Portfolio Management efforts to retain, expand and grow the number of portfolio customers in the Banking Center.
  • Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
  • Control losses by following policies and procedures.
  • Utilizes approval authority within guidelines, including approving CSR Transactions.
  • Provide a valuable customer experience by accessing, educating and advising customers and prospects on financial options.
  • Provide transactional customer service; process deposits, withdrawals, and payments.,
  • Develop a relationship with the partner to support business development.
  • Proactively Identify opportunities to add value to customers by introducing them to partners.

Position Qualifications

  • Associates Degree from an accredited college OR 60 college credits and 1 year of Customer Service experience OR High School Diploma/GED and 3 years of Customer Service Experience
  • 1 year of experience in Retail or Financial sales OR 1 year of experience in Consumer/Business sales development experience
  • 1 year of experience utilizing Microsoft Office Products including Word, Excel, and Power Point

Internal Candidates that are currently an RPB I or RPB II will be transferred at their current grade level.

Jackson-Zeeb8:30am-5:30pm Monday to Thursday; 8:00am-6:00pm Friday; 8:30am-1:30pm Saturdays rotating; work hours to be scheduled within time frames indicated