Patient Services Associate

University Of Michigan Ann Arbor, MI
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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The staff of the U-M Occupational Health Services (OHS) works as a team to provide U-M Ann Arbor campus and Health System faculty and staff with care that is convenient, effective, and caring. Patient Services Associates support the mission of OHS by providing quality care under the supervision of OHS leadership.


Appointment Scheduling: Able to accurately and efficiently schedule patients utilizing the Agility and MiChart systems. Able to identify the best available appointment type to meet the patient and clinic/provider needs and requirements. Able to ask and document the correct questions to assure accurate billing information is obtained and required referrals/authorizations are met. Shares outstanding balance information to the patients and/or guarantor. Able to efficiently navigate the electronic medical record system to obtain information as needed. Schedule OSEH medical surveillance exams, physical therapy,

Pre-Arrival/Arrival: Able to accurately check-in patients. Able to identify and initiate resolution for issues. Obtains appropriate signatures and any needed information (forms, waivers).

Information Management: Utilizes Agility program to accurately and appropriately document patient requests including urgent medical problems, prescriptions, and other medical needs, and referrals. Routes patients to appropriate resources. Able to identify "red call" and "yellow card" situations and respond appropriately.

Check-Out: Able to enter valid and complete billing information into the Agility system. Able to schedule appointments for physical therapy, work-related injury follow-up and radiologic exams.

Communication/Telephone Skills: Adheres to established telephone management principles. Able to efficiently navigate the electronic medical record system to obtain information needed. Demonstrates good customer service telephone skills.

Registration : Follows OHS protocols for verifying all patient demographic information at each patient contact. Ensures that any duplicate registration numbers are resolved by notifying the registration department.

Required Qualifications*

* High School Diploma or GED.

* 2-3 years of experience.

* Some clerical experience is necessary, preferably in a medical setting.

* Exceptional interpersonal skills and the ability to work well within a team setting.

* Ability to communicate effectively.

* Demonstrated active listening, written, verbal and information technology skills.

Desired Qualifications*

* Occupational Health experience preferred.

* Experience working within a large, complex healthcare setting.

* Familiarity working with Michigan Medicine's electronic health record systems.

* Knowledge of University policies & procedures.

Work Locations

Occupational Health Services

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

* Job Opening ID 159075

* Working Title Patient Services Associate

* Job Title Patient Services Associate

* Work Location Michigan Medicine - Health Sys

Ann Arbor, MI

* Full/Part Time Full-Time

* Regular/Temporary Regular

* FLSA Status Nonexempt

* Organizational Group Um Hospital

* Department UMH Employee Health Svc

* Posting Begin/End Date 6/14/2018 – 6/21/2018

* Career Interest Healthcare Admin & Support

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