Technical Support Spec
Cinch Home Services
 Anderson, SC

Requisition Number: TECHN02976

Serve as a technical support specialist within the service network approvals department. Work with department management, Service Partners and customers in reviewing and resolving complex technical claims

  • Support department service level objectives through processing incoming authorization task and focusing on leading the resolution of complex technical claims.
  • Research and purchase parts and equipment for claims resolution. Accurately update and maintain parts and equipment data within the inventory system
  • Serve as a customer service and information resource to internal and external customers
  • Supports claims cost savings initiatives through quality checks and skill set development within the authorization process.
  • Authorization claim approval amount outside of systematic approval engine, depending on knowledge and experience.
  • Making claim decision such as obtaining a second opinion, determine claim coverage, reassign a claim, repair or replace, assign tasks, updated customer information,– all within company and contract guidelines.
  • Other duties as assigned

Education/Experience/Other Requirements

  • Strong knowledge of claims set-up, authorizations, vendor network, and purchasing processes (in-house processes)
  • Strong data entry and typing skills
  • Demonstrate proficiency in multiple trades (HVAC, plumbing, electrical and/or appliances)
  • Experience with job costing and purchasing process
  • Experience in Microsoft Office Suite
  • Excellent oral, written, and interpersonal communication skills and ability to interact with internal and external customers at all management levels
  • Problem solving and negotiating skills
  • Ability to perform with minimal supervision
  • Strong time management – ability to multi-task and meet deadlines

Physical Factors

Office environment, no major discomforts other than moderate noise from standard office equipment. Position requires close visual work and frequent use of the computer keyboard.