Rural Support Agent

This position is located in Port Heiden

Purpose of Position: The position will support the Rural Network Operations with preventative maintenance of satellite and wireless company assets located in rural communities of Alaska.

Essential Duties of Position:

* Preventative Maintenance – Monthly Station check ensuring site is secure, no damage, and equipment has a visual inspection.

* On Call/Call Out as necessary to remove snow and general up keep of company satellite and wireless company assets

* Wireless Customer Premise CPE Installation – Installing equipment at Customer location to have GCI wireless internet to include mounting equipment and connecting to customer computer.

Knowledge, Skills and Abilities:

* Demonstrated ability to communicate effectively and follow directions.

* Must be dependable, and available to respond to call out situation.

* Ability to operate a PC based applications such as Windows, Word, Excel.

* Desirable to have experience in electrical or construction work or maintenance

* Requires excellent listening, oral and written skills in order to communicate ideas and concepts to co-workers and customers.

* Requires professional courteous interactions with customer.

Required Experience required to meet minimum qualifications: A minimum of six months living in an arctic environment. Customer service experience highly desired. Maintenance of satellite telecommunication or microwave transport also highly desired. Experience in electrical, construction work or maintenance work desirable.

Physical Requirements: Must be able to lift and routinely carry equipment weighing up to 50 pounds. Clarity of vision at every distance with good depth perception and ability to distinguish colors routinely for driving and performing assigned tasks. Travel and work outside in typical Alaskan cold weather (-20 to –30F) on satellite antennas Work often required at a standard office desk using a PC. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions.

EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

Revised 6/2016